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Linear + Zendesk: support tickets to engineering work.

Create Linear issues from Zendesk tickets, notify Zendesk requester when engineering ships, sync ticket-issue state for full traceability.

Connect Linear and ZendeskSee reverse direction
Trigger app
Linear as the trigger

Workflows fire when something happens in Linear.

See all 6 triggers →
Action app
Zendesk as the action

Workflows do something in Zendesk, instantly.

See all 17 actions →
Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Linear → Zendesk

When something happens in Linear, do it in Zendesk.

6 Linear triggers wired to 17 Zendesk actions. Most-used pairing: Comment Created → Add Comment to Ticket.

Zendesk → Linear

Or fire it the other way around.

6 Zendesk triggers wired to 8 Linear actions downstream.

See Zendesk → Linear →
Popular pairings

Common Linear → Zendesk workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 102 combinations
When comment created in Linear, add comment to ticket in Zendesk.

Fires when a comment is added to a Linear issue. Use to mirror engineering discussion to Slack or to feed AI summaries into a status doc.

When comment created in Linear, create organization in Zendesk.

Fires when a comment is added to a Linear issue. Use to mirror engineering discussion to Slack or to feed AI summaries into a status doc.

When comment created in Linear, create ticket in Zendesk.

Fires when a comment is added to a Linear issue. Use to mirror engineering discussion to Slack or to feed AI summaries into a status doc.

When comment created in Linear, create user in Zendesk.

Fires when a comment is added to a Linear issue. Use to mirror engineering discussion to Slack or to feed AI summaries into a status doc.

When new cycle in Linear, add comment to ticket in Zendesk.

Fires when a new cycle (sprint) is created in Linear. Use to kick off stand-up bots or to seed a cycle-kickoff doc.

When new cycle in Linear, create organization in Zendesk.

Fires when a new cycle (sprint) is created in Linear. Use to kick off stand-up bots or to seed a cycle-kickoff doc.

When new cycle in Linear, create ticket in Zendesk.

Fires when a new cycle (sprint) is created in Linear. Use to kick off stand-up bots or to seed a cycle-kickoff doc.

When new cycle in Linear, create user in Zendesk.

Fires when a new cycle (sprint) is created in Linear. Use to kick off stand-up bots or to seed a cycle-kickoff doc.

When new issue in Linear, add comment to ticket in Zendesk.

Fires when a new issue is created in Linear. The standard inbound hook for routing, enrichment, and SLA-aware notifications.

How it works

Connect Linear and Zendesk in five steps.

No code, no glue, no half-day setup. Each step is one click.

  1. 1
    Connect
    Authorize Linear and Zendesk

    Open TinyCommand, authorize Linear and Zendesk once each. Both connections are available to every workflow on your account.

  2. 2
    Trigger
    Pick a Linear trigger

    Drop the Linear → Comment Created trigger onto the canvas. TinyCommand auto-registers the webhook.

    POST /v1/webhooks/linear.trigger-comment-created
  3. 3
    Transform
    Add a filter or AI step

    Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.

  4. 4
    Action
    Add the Zendesk action

    Drop the Zendesk → Add Comment to Ticket action below it. Map fields from the Linear payload into the Zendesk inputs.

    zendesk.add-comment-to-ticket
  5. 5
    Publish
    Publish and forget

    Hit Publish. TinyCommand runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Linear + Zendesk.

How do I file a Zendesk ticket as a Linear issue?
Zendesk Ticket tagged "needs-eng" → Linear Create Issue with body = ticket conversation + customer context. Save Linear identifier in Zendesk custom field.
Can I notify Zendesk requester when Linear ships?
Yes. Linear Issue moved to "Done" → look up linked Zendesk ticket → Zendesk Add Comment (public=true) with "fix shipped, check your version". Closes loop publicly.
How do I push Zendesk customer tier into Linear issue?
Get User from Zendesk for requester. Pass plan tier into Linear description and as labels. Triage prioritizes by customer impact.
Can I auto-link Zendesk tickets to existing Linear issues?
Yes. AI checks new Zendesk ticket against open Linear issues. If matched, add Zendesk ticket URL as Linear comment instead of creating duplicate.
How do I avoid noise from low-priority Zendesk?
Filter trigger on Zendesk priority (Urgent/High only) or by tag. Or batch into weekly digest for engineering review.
Can I post Linear PR progress back to Zendesk?
Yes. Linear linked PR progresses → Zendesk Add Comment (public=false) with "fix in review", "fix merged", "deploying". Support agent sees status.
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