Per-pair page

Intercom + Trello: chat-driven kanban for product feedback.

Create Trello cards from Intercom conversations for product feedback queues, prioritization boards, or non-engineering bug triage.

Connect Intercom and Trello See reverse direction

Trigger app

Intercom as the trigger

Workflows fire when something happens in Intercom.

Action app

Trello as the action

Workflows do something in Trello, instantly.

See all 21 actions →

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Intercom → Trello

When something happens in Intercom, do it in Trello.

5 Intercom triggers wired to 21 Trello actions. Most-used pairing: New Contact → Add Checklist Item.

Trello → Intercom

Or fire it the other way around.

7 Trello triggers wired to 20 Intercom actions downstream.

See Trello → Intercom →

Popular pairings

Common Intercom → Trello workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 105 combinations

When new contact in Intercom, add checklist item in Trello.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When new contact in Intercom, add comment in Trello.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When new contact in Intercom, add label to card in Trello.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When new contact in Intercom, add member to card in Trello.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When conversation closed in Intercom, add checklist item in Trello.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When conversation closed in Intercom, add comment in Trello.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When conversation closed in Intercom, add label to card in Trello.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When conversation closed in Intercom, add member to card in Trello.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When new conversation in Intercom, add checklist item in Trello.

Fires when a new conversation is started in Intercom (by a user via messenger/email or by an admin). The standard inbound hook for AI triage, routing, and bot handoff.

How it works

Connect Intercom and Trello in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Intercom and Trello
Open Tiny Command, authorize Intercom and Trello once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Intercom trigger
Drop the Intercom → New Contact trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/intercom.trigger-contact-created
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Trello action
Drop the Trello → Add Checklist Item action below it. Map fields from the Intercom payload into the Trello inputs.
trello.add-checklist-item
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Intercom + Trello.

How do I create a Trello card from an Intercom conversation?

Intercom Conversation Tagged "feedback" → Trello Create Card on a product-feedback board with conversation summary + customer details. Save Trello card ID in Intercom as custom attribute.

Can I track Intercom feature requests as Trello cards by vote count?

Yes. Use Trello card descriptions to count "+1" requests (or a custom Trello "Votes" field). Each new Intercom conversation about an existing feature adds to the vote tally.

How do I push Trello card moves back to Intercom?

Trello Card Moved to "Shipped" list → look up Intercom conversation by stored card ID → Intercom Add Reply confirming the feature shipped. Customer-facing close-loop.

Can I assign Trello cards based on Intercom topic?

Yes. AI-classify Intercom topic → map topic → trello member. Each topic gets its assigned product owner. Auto-routing without manual triage.

How do I avoid duplicate Trello cards from re-fired Intercom triggers?

Trigger on tag added (manual action). Store Trello card ID on the Intercom conversation. Filter to conversations without one already set.

Can I attach Intercom-uploaded files to Trello cards?

Yes. Intercom conversation attachments come back as URLs. Pass to Trello Add Attachment with urlSource. Screenshots and logs visible alongside the card.

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Wire Intercom to Trello in 2 minutes.

Free tier available. No credit card. No onboarding call.

Try for free Request a demo

Intercom + Trello: chat-driven kanban for product feedback.

Pick the way that fits your stack.

When something happens in Intercom, do it in Trello.

Or fire it the other way around.

Common Intercom → Trello workflows.

Connect Intercom and Trello in five steps.

Questions about Intercom + Trello.

Other apps that pair well with Intercom.

Wire Intercom to Trello in 2 minutes.

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