EmailReal-timeUpdated May 2026

Gorgias

Gorgias e-commerce helpdesk ticket actions

Gorgias is the helpdesk built for e-commerce — its UI surfaces the Shopify order history right inside the ticket, which is how support agents stay efficient on refund and shipping questions. Tiny Command exposes six actions, no triggers: Create Ticket, Update Ticket, Get Ticket, List Tickets (with filter by status, customer, channel, tag), Search Customers (find a customer by email or external ID), and Send Reply (post a message to an existing ticket — supports public reply, internal note, and reply-channel override). The connection uses Gorgias OAuth or HTTP basic with a Gorgias API key (preferred for service accounts that shouldn't expire). Gorgias's ticket model uses tags as a soft-classification layer; most teams build automation around tag-based filters (e.g., "all tickets tagged shipping-issue created in the last 24h"). For trigger-style workflows, Gorgias supports outbound webhooks configured in the Gorgias UI — point them at a Tiny Command webhook trigger to handle ticket-created or ticket-tagged events.

Connect Gorgias

0triggers

6actions

≈ 2 minto set up

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Actions

Do anything Gorgias can do, from a workflow.

Every action accepts dynamic inputs from upstream nodes, whether that's an AI output, a form field, or a search result.

Action	What it does	Inputs
Create Gorgias Ticket	Files a new e-commerce support ticket with subject, message, customer reference, tags. The standard hook for "external support channel → file as Gorgias ticket for unified inbox" workflows.	7 fields	View →
Get Gorgias Ticket	Returns a ticket by ID with full message history, customer info, channel attribution, current status. The standard lookup for ticket-context workflows.	1 fields	View →
List Gorgias Tickets	Paginated tickets with filters by status, channel, assignee, tags, time range. For "open tickets matching this pattern" routing workflows or daily-summary digests.	3 fields	View →
Search Gorgias Customers	Lookup by email or external ID. Useful for "incoming chat from email X → find existing customer to attribute the ticket" workflows.	1 fields	View →
Send Gorgias Reply	Posts a public reply or internal note. Routes via the ticket's original channel by default. For AI-assisted responses on routine tickets or for automated acknowledgement workflows.	4 fields	View →
Update Gorgias Ticket	Updates ticket fields — status, assignee, tags. For "auto-tag tickets by content classification" workflows or for "auto-route to specialised team" automation.	5 fields	View →

Recipes

Pre-built Gorgias workflows.

Clone any recipe and customize it in one click. Every recipe is fully editable.

Gorgias → Slack alerts

AI-triage every Gorgias event, ping the right channel only when it matters.

Gorgias → Google Sheets log

Every event matching a filter, appended to a running spreadsheet.

Gorgias → Notion database

Turn Gorgias into a Notion-backed source of truth, auto-tagged.

Before you build

Three things worth knowing.

Filter at the trigger

Tiny Command counts a run the moment a trigger fires. Filtering early means only matching events spend your usage budget.

Authorize once, reuse anywhere

Connect Gorgias once and every workflow on your account can use its triggers and actions. You don't have to re-auth per workflow.

No JSON to read

Every Gorgias field shows up in the visual picker for downstream nodes. The raw payload is there for power users, optional for everyone else.

FAQ

Questions about the Gorgias integration.

If we missed yours, ping support. We usually reply within an hour.

How do I connect Gorgias to Tiny Command?

Open the Tiny Command workflow builder, drop in a Gorgias node, and click Connect. Authorize Gorgias once and any workflow on your account can use its triggers and actions. Most teams finish the connection in under two minutes.

What Gorgias triggers does Tiny Command support?

Tiny Command focuses on outbound actions for Gorgias today. Use Tiny Command's universal Webhook or Schedule trigger to start Gorgias workflows, then run any Gorgias action you need.

What Gorgias actions can I run from a workflow?

6 Gorgias actions are available out of the box, covering email operations like "Create Gorgias Ticket". Every action accepts dynamic inputs from upstream nodes, whether that's a search result, an AI output, or a form field.

Is the Gorgias integration real-time?

Gorgias actions execute synchronously inside your workflow. Tiny Command waits for Gorgias's API to confirm before continuing to the next step, so downstream nodes can rely on the result.

Do I need to write code to use Gorgias with Tiny Command?

No. Every Gorgias trigger and action is fully configurable from the visual workflow builder. For edge cases that aren't covered, drop in a custom HTTP node and call any Gorgias API endpoint directly.

How much does the Gorgias integration cost?

There's a free tier you can start on without a credit card. Higher run volumes and team features come with paid plans. The Gorgias integration itself has no per-app surcharge.