ActionGorgiasUpdated September 2026

How do I fetch a Gorgias ticket?

Short answer: You can get gorgias ticket in Gorgias by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Gorgias Get Gorgias Ticket action to a workflow, map its 1 input from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Get Gorgias Ticket in Gorgias — start free All 6 Gorgias actions

Get Gorgias Ticket in Gorgias — start free

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Ticket ID ticket_id	string	Required	The Ticket ID assigned by Gorgias. Find via the corresponding list/search operation in this app. Use the exact ID, not a name or label.

Sample request

{
  "ticket_id": "{{trigger.ticket_id}}"
}

Returns

{
  "id": 1234,
  "status": "open",
  "subject": "Help",
  "customer": {
    "email": "jane@x.com"
  },
  "created_datetime": "2026-05-11T00:00:00Z"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Get Gorgias Ticket.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Gorgias

2 Google Sheets triggers

HubSpot → Gorgias

18 HubSpot triggers

FAQ

Questions about Get Gorgias Ticket.

What does the Get Gorgias Ticket action do in Gorgias?

Returns a ticket by ID with full message history, customer info, channel attribution, current status. The standard lookup for ticket-context workflows.

What inputs does Get Gorgias Ticket require?

Required: Ticket ID. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Gorgias returns an error?

The run history shows the failed step with its input and the error message Gorgias returned, so you can fix the input and run the workflow again. Automatic retries are built into HTTP steps only, where you can also set your own retry count and delay.

Does Get Gorgias Ticket support batch operations?

Run Get Gorgias Ticket inside a loop to process each item in an array. TinyCommand does not throttle calls for you, so for large arrays add a Delay step if you need to stay within Gorgias's rate limits.

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