ActionGorgiasUpdated September 2026

How do I update a Gorgias ticket?

Short answer: You can update gorgias ticket in Gorgias by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Gorgias Update Gorgias Ticket action to a workflow, map its 5 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Update Gorgias Ticket in Gorgias — start free All 6 Gorgias actions

Update Gorgias Ticket in Gorgias — start free

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Ticket ID ticket_id	string	Required	The Ticket ID assigned by Gorgias. Find via the corresponding list/search operation in this app. Use the exact ID, not a name or label.
Status status	options	Optional	–
Priority priority	options	Optional	–
Assignee User ID assignee_user_id	string	Optional	–
Tag IDs tags	array	Optional	–

Sample request

{
  "ticket_id": "{{trigger.ticket_id}}",
  "status": "{{trigger.status}}",
  "priority": "{{trigger.priority}}",
  "assignee_user_id": "{{trigger.assignee_user_id}}",
  "tags": "{{trigger.tags}}"
}

Returns

{
  "id": 1234,
  "status": "closed"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Update Gorgias Ticket.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Gorgias

2 Google Sheets triggers

HubSpot → Gorgias

18 HubSpot triggers

FAQ

Questions about Update Gorgias Ticket.

What does the Update Gorgias Ticket action do in Gorgias?

Updates ticket fields — status, assignee, tags. For "auto-tag tickets by content classification" workflows or for "auto-route to specialised team" automation.

What inputs does Update Gorgias Ticket require?

Required: Ticket ID. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Gorgias returns an error?

The run history shows the failed step with its input and the error message Gorgias returned, so you can fix the input and run the workflow again. Automatic retries are built into HTTP steps only, where you can also set your own retry count and delay.

Does Update Gorgias Ticket support batch operations?

Run Update Gorgias Ticket inside a loop to process each item in an array. TinyCommand does not throttle calls for you, so for large arrays add a Delay step if you need to stay within Gorgias's rate limits.

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