ActionGorgiasUpdated May 2026

How do I find a Gorgias customer?

Short answer: Drop the "Gorgias → Search Gorgias Customers" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 6 Gorgias actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Email email	string	Required	The email address. Used as the recipient or identifier depending on context.

Sample request

{
  "email": "e.g. user@example.com"
}

Returns

{
  "data": [
    {
      "id": 42,
      "name": "Jane Doe",
      "email": "jane@x.com"
    }
  ]
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Search Gorgias Customers.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Gorgias

2 Google Sheets triggers

HubSpot → Gorgias

18 HubSpot triggers

FAQ

Questions about Search Gorgias Customers.

What does the Search Gorgias Customers action do in Gorgias?

Lookup by email or external ID. Useful for "incoming chat from email X → find existing customer to attribute the ticket" workflows.

What inputs does Search Gorgias Customers require?

Required: Email. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Gorgias returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Search Gorgias Customers support batch operations?

Yes. Run Search Gorgias Customers inside a Loop node to process arrays. Tiny Command handles Gorgias's rate limits automatically so you don't have to throttle manually.

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