Slack + Zendesk: tickets surfaced in chat.
Post Zendesk ticket events to Slack channels for team awareness, DM agents on assignment, or trigger Zendesk actions from Slack reactions.
Workflows fire when something happens in Slack.
- App Home OpenedWebhook
- App MentionedWebhook
- New ChannelWebhook
- Custom Emoji ChangedWebhook
- File Made PublicWebhook
Workflows do something in Zendesk, instantly.
- Add Comment to TicketAPI
- Create OrganizationAPI
- Create TicketAPI
- Create UserAPI
- Delete TicketAPI
- Delete UserAPI
Pick the way that fits your stack.
Pair pages are mirrored. Each direction gets its own dedicated page.
When something happens in Slack, do it in Zendesk.
13 Slack triggers wired to 17 Zendesk actions. Most-used pairing: App Home Opened → Add Comment to Ticket.
Or fire it the other way around.
6 Zendesk triggers wired to 45 Slack actions downstream.
See Zendesk → Slack →Common Slack → Zendesk workflows.
Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.
Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.
Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.
Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.
Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.
Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.
Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.
Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.
Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.
Fires when a new Slack channel is created in the workspace. Useful for auto-adding the bot, welcome messages, or governance audit logs.
Connect Slack and Zendesk in five steps.
No code, no glue, no half-day setup. Each step is one click.
- 1ConnectAuthorize Slack and Zendesk
Open Tiny Command, authorize Slack and Zendesk once each. Both connections are available to every workflow on your account.
- 2TriggerPick a Slack trigger
Drop the Slack → App Home Opened trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/slack.trigger-app-home-opened - 3TransformAdd a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
- 4ActionAdd the Zendesk action
Drop the Zendesk → Add Comment to Ticket action below it. Map fields from the Slack payload into the Zendesk inputs.
zendesk.add-comment-to-ticket - 5PublishPublish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.
Questions about Slack + Zendesk.
How do I post Zendesk tickets to Slack?
Can I DM the Zendesk assignee in Slack?
How do I post Zendesk CSAT scores to Slack?
Can Slack reactions update Zendesk tickets?
How do I avoid Slack noise from busy Zendesk?
Can I respond to Zendesk from Slack threads?
Other apps that pair well with Slack.
Wire Slack to Zendesk in 2 minutes.
Free tier available. No credit card. No onboarding call.
