ActionWhatsApp BusinessUpdated May 2026

How do I send a freeform WhatsApp text within the 24-hour window?

Short answer: Drop the "WhatsApp Business → Send Text Message" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 5 WhatsApp Business actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Recipient phone (E.164) to	string	Required	+919999999999
Body text	string	Required	—
Show Link Previews preview_url	options	Optional	—

Sample request

{
  "to": "+919999999999",
  "text": "{{trigger.text}}",
  "preview_url": "{{trigger.preview_url}}"
}

Returns

{
  "contacts": [
    {
      "input": "+919999999999",
      "wa_id": "919999999999"
    }
  ],
  "messages": [
    {
      "id": "wamid.abc"
    }
  ],
  "messaging_product": "whatsapp"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Send Text Message.

Any of these apps can fire this action as part of a workflow.

Gmail → WhatsApp Business

1 Gmail triggers

Slack → WhatsApp Business

13 Slack triggers

Google Sheets → WhatsApp Business

2 Google Sheets triggers

HubSpot → WhatsApp Business

18 HubSpot triggers

FAQ

Questions about Send Text Message.

What does the Send Text Message action do in WhatsApp Business?

Sends a free-form text message to a WhatsApp customer; only allowed within the 24-hour customer service window opened by their most recent inbound message. Outside that window, use Send Template Message instead.

What inputs does Send Text Message require?

Required: Recipient phone (E.164), Body. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if WhatsApp Business returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Send Text Message support batch operations?

Yes. Run Send Text Message inside a Loop node to process arrays. Tiny Command handles WhatsApp Business's rate limits automatically so you don't have to throttle manually.

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