ActionWhatsApp BusinessUpdated May 2026

How do I send media (image/video/doc/audio) on WhatsApp Business?

Short answer: Drop the "WhatsApp Business → Send Media" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 5 WhatsApp Business actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Recipient phone to	string	Required	—
Media Type type	options	Required	—
Media URL link	string	Required	—
Caption (image/video/document) caption	string	Optional	—
Filename (document only) filename	string	Optional	—

Sample request

{
  "to": "{{trigger.to}}",
  "type": "{{trigger.type}}",
  "link": "{{trigger.link}}",
  "caption": "{{trigger.caption}}",
  "filename": "{{trigger.filename}}"
}

Returns

{
  "messages": [
    {
      "id": "wamid.abc"
    }
  ]
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Send Media.

Any of these apps can fire this action as part of a workflow.

Gmail → WhatsApp Business

1 Gmail triggers

Slack → WhatsApp Business

13 Slack triggers

Google Sheets → WhatsApp Business

2 Google Sheets triggers

HubSpot → WhatsApp Business

18 HubSpot triggers

FAQ

Questions about Send Media.

What does the Send Media action do in WhatsApp Business?

Sends an image, video, document, or audio file by URL through WhatsApp Business Cloud API. Per-type size and format limits apply; only allowed inside the 24-hour customer service window.

What inputs does Send Media require?

Required: Recipient phone, Media Type, Media URL. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if WhatsApp Business returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Send Media support batch operations?

Yes. Run Send Media inside a Loop node to process arrays. Tiny Command handles WhatsApp Business's rate limits automatically so you don't have to throttle manually.

More actions