WhatsApp Business
WhatsApp Cloud API messaging
WhatsApp on Tiny Command targets the WhatsApp Business Cloud API (Meta's hosted version of the WhatsApp Business Platform — no on-prem container required). Two triggers — Message Received (an inbound message from a customer, text, image, voice, or interactive button reply) and Message Status Update (delivery/read receipts on outbound messages) — plus three actions: Send Message (free-form text within the 24-hour customer-service window), Send Image, Send Template Message (the only way to message a customer outside the 24-hour window — uses pre-approved templates with variable placeholders). The connection uses a Meta System User access token plus the phone number ID (from Meta's WhatsApp Manager) and the WhatsApp Business Account ID. The 24-hour rule is the load-bearing concept: once a customer messages you, you can send any content for 24 hours; after that, only approved templates can initiate. Template messages get approved by Meta with categories (marketing, utility, authentication) that govern pricing per send.
Workflows start when WhatsApp Business does.
2 real-time triggers, each backed by a webhook subscription. Events arrive within seconds and you don't have to set up polling.
Fires when a new message is received on your WhatsApp Business number. The starting hook for chatbots, customer-service routing, or auto-replies. Inbound messages open a 24-hour customer service window.
Fires whenever a WhatsApp message status changes (sent, delivered, read, failed). Use to reconcile sends, retry failures, or stop a sequence once the recipient has read.
Do anything WhatsApp Business can do, from a workflow.
Every action accepts dynamic inputs from upstream nodes, whether that's an AI output, a form field, or a search result.
| Action | What it does |
|---|---|
| Send Image | Sends an image message via WhatsApp Business by URL, with an optional caption. Image must be JPEG or PNG, under 5 MB, and only works inside the 24-hour customer service window. |
| Send Message | Sends a freeform text message via the WhatsApp Business Cloud API. Only allowed inside the 24-hour customer service window; outside it, you must use Send Template Message instead. |
| Send Template Message | Sends a pre-approved WhatsApp template (HSM) with named or positional variables. Required to message users outside the 24-hour customer service window or to initiate the conversation. |
Pre-built WhatsApp Business workflows.
Clone any recipe and customize it in one click. Every recipe is fully editable.
AI-triage every WhatsApp Business event, ping the right channel only when it matters.
Every event matching a filter, appended to a running spreadsheet.
Turn WhatsApp Business into a Notion-backed source of truth, auto-tagged.
Three things worth knowing.
Tiny Command counts a run the moment a trigger fires. Filtering early means only matching events spend your usage budget.
Connect WhatsApp Business once and every workflow on your account can use its triggers and actions. You don't have to re-auth per workflow.
Every WhatsApp Business field shows up in the visual picker for downstream nodes. The raw payload is there for power users, optional for everyone else.
Questions about the WhatsApp Business integration.
If we missed yours, ping support. We usually reply within an hour.
How do I connect WhatsApp Business to Tiny Command?
What WhatsApp Business triggers does Tiny Command support?
What WhatsApp Business actions can I run from a workflow?
Is the WhatsApp Business integration real-time?
Do I need to write code to use WhatsApp Business with Tiny Command?
How much does the WhatsApp Business integration cost?
More communication apps people connect.
Same category as WhatsApp Business, ordered by how often teams pair them. Hover the carousel to pause.
Do more with WhatsApp Business.
Wire it to Slack, Notion, HubSpot, Stripe, or any of the other 438 apps in our catalog. Setup takes roughly two minutes. Free to try, no credit card.
