TriggerWhatsApp BusinessReal-timeUpdated May 2026
How do I trigger on WhatsApp delivery status changes?
Short answer: Drop the "WhatsApp Business → Message Status Update" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in WhatsApp Business, not on a polling schedule.
Anatomy
What this trigger looks like in a workflow.
Drop it on the canvas. Configure a couple of fields. Publish.
In the builder
Trigger
Message Status Update
When the matching event happens
new message status updateon message status updatewhen a whatsapp message status changes (sent, deliveredwhen message status updatewatch for message status update
What this trigger returns
for the curiousYou don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.
{"status": "delivered","recipient": "15559876543","message_id": "wamid.123"}
Output shape
Fields available to downstream nodes.
Every field below can be referenced by name in any action or filter that comes after this trigger.
| Field | Type | Example |
|---|---|---|
| status | string | "delivered" |
| recipient | string | "15559876543" |
| message_id | string | "wamid.123" |
Pairs with
Drop these actions after Message Status Update.
FAQ
Questions about Message Status Update.
How does the Message Status Update trigger work in WhatsApp Business?
Fires whenever a WhatsApp message status changes (sent, delivered, read, failed). Use to reconcile sends, retry failures, or stop a sequence once the recipient has read.
Is the Message Status Update trigger real-time?
Yes. Message Status Update uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in WhatsApp Business.
What data does Message Status Update return?
The full event payload from WhatsApp Business. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.
Can I filter Message Status Update so only some events start a workflow?
Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.
Do I need WhatsApp Business admin permissions to use Message Status Update?
For most WhatsApp Business accounts a standard user can authorize the trigger. Some WhatsApp Business plans require an admin to enable third-party webhooks. Check WhatsApp Business's docs if the trigger fails to register.
More triggers
Other WhatsApp Business triggers.
Build a workflow on this trigger.
One trigger. 3+ downstream actions. Zero glue.
