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ActionWhatsApp BusinessUpdated June 2026

How do I send a WhatsApp template message?

Short answer: You can send template message in WhatsApp Business by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the WhatsApp Business Send Template Message action to a workflow, map its 3 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Send Template Message in WhatsApp Business — start free All 3 WhatsApp Business actions
Send Template Message in WhatsApp Business — start free
Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

FieldTypeRequiredDescription
To Phone Number
to
phoneRequiredTo Phone Number. e.g. "+1234567890"
Template Name
templateName
stringRequiredTemplate Name. Example: hello_world
Language Code
languageCode
stringRequiredLanguage Code. e.g. "en_US"
Sample request
{
  "to": "+1234567890",
  "templateName": "e.g. hello_world",
  "languageCode": "en_US"
}
Returns
{
  "messages": [
    {
      "id": "wamid.def456"
    }
  ],
  "messaging_product": "whatsapp"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Send Template Message.

Any of these apps can fire this action as part of a workflow.

Gmail → WhatsApp Business
1 Gmail triggers
Slack → WhatsApp Business
13 Slack triggers
Google Sheets → WhatsApp Business
2 Google Sheets triggers
HubSpot → WhatsApp Business
18 HubSpot triggers
FAQ

Questions about Send Template Message.

What does the Send Template Message action do in WhatsApp Business?
Sends a pre-approved WhatsApp template (HSM) with named or positional variables. Required to message users outside the 24-hour customer service window or to initiate the conversation.
What inputs does Send Template Message require?
Required: To Phone Number, Template Name, Language Code. Every input accepts a static value or a variable from any upstream node in your workflow.
Can I use dynamic inputs from earlier workflow nodes?
Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.
What happens if WhatsApp Business returns an error?
The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.
Does Send Template Message support batch operations?
Yes. Run Send Template Message inside a Loop node to process arrays. TinyCommand handles WhatsApp Business's rate limits automatically so you don't have to throttle manually.
More actions

Other WhatsApp Business actions.

Action
Send Image
Sends an image message via WhatsApp Business by URL, with an optional caption. Image must be JPEG or PNG, under 5 MB, and only works inside the 24-hour customer service window.
Action
Send Message
Sends a freeform text message via the WhatsApp Business Cloud API. Only allowed inside the 24-hour customer service window; outside it, you must use Send Template Message instead.
Send Template Message in WhatsApp Business — start free