ActionWhatsApp BusinessUpdated September 2026
How do I send a WhatsApp template message?
Short answer: You can send template message in WhatsApp Business by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the WhatsApp Business Send Template Message action to a workflow, map its 3 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.
Inputs
The fields this action accepts.
Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.
| Field | Type | Required | Description |
|---|---|---|---|
To Phone Number to | phone | Required | To Phone Number. e.g. "+1234567890" |
Template Name templateName | string | Required | Template Name. Example: hello_world |
Language Code languageCode | string | Required | Language Code. e.g. "en_US" |
Sample request
{"to": "+1234567890","templateName": "e.g. hello_world","languageCode": "en_US"}
Returns
{"messages": [{"id": "wamid.def456"}],"messaging_product": "whatsapp"}
Use these fields in downstream nodes for routing, logging, or error handling.
Triggered by
Apps that pair well as the trigger for Send Template Message.
Any of these apps can fire this action as part of a workflow.
FAQ
Questions about Send Template Message.
What does the Send Template Message action do in WhatsApp Business?
Sends a pre-approved WhatsApp template (HSM) with named or positional variables. Required to message users outside the 24-hour customer service window or to initiate the conversation.
What inputs does Send Template Message require?
Required: To Phone Number, Template Name, Language Code. Every input accepts a static value or a variable from any upstream node in your workflow.
Can I use dynamic inputs from earlier workflow nodes?
Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.
What happens if WhatsApp Business returns an error?
The run history shows the failed step with its input and the error message WhatsApp Business returned, so you can fix the input and run the workflow again. Automatic retries are built into HTTP steps only, where you can also set your own retry count and delay.
Does Send Template Message support batch operations?
Run Send Template Message inside a loop to process each item in an array. TinyCommand does not throttle calls for you, so for large arrays add a Delay step if you need to stay within WhatsApp Business's rate limits.
More actions
Other WhatsApp Business actions.
Action
Send Image
Sends an image message via WhatsApp Business by URL, with an optional caption. Image must be JPEG or PNG, under 5 MB, and only works inside the 24-hour customer service window.
ActionSend Message
Sends a freeform text message via the WhatsApp Business Cloud API. Only allowed inside the 24-hour customer service window; outside it, you must use Send Template Message instead.