ActionWhatsApp BusinessUpdated May 2026

How do I send a WhatsApp template message?

Short answer: Drop the "WhatsApp Business → Send Template Message" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 3 WhatsApp Business actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
To Phone Number to	phone	Required	To Phone Number. e.g. "+1234567890"
Template Name templateName	string	Required	Template Name. Example: hello_world
Language Code languageCode	string	Required	Language Code. e.g. "en_US"

Sample request

{
  "to": "+1234567890",
  "templateName": "e.g. hello_world",
  "languageCode": "en_US"
}

Returns

{
  "messages": [
    {
      "id": "wamid.def456"
    }
  ],
  "messaging_product": "whatsapp"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Send Template Message.

Any of these apps can fire this action as part of a workflow.

Gmail → WhatsApp Business

1 Gmail triggers

Slack → WhatsApp Business

13 Slack triggers

Google Sheets → WhatsApp Business

2 Google Sheets triggers

HubSpot → WhatsApp Business

18 HubSpot triggers

FAQ

Questions about Send Template Message.

What does the Send Template Message action do in WhatsApp Business?

Sends a pre-approved WhatsApp template (HSM) with named or positional variables. Required to message users outside the 24-hour customer service window or to initiate the conversation.

What inputs does Send Template Message require?

Required: To Phone Number, Template Name, Language Code. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if WhatsApp Business returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Send Template Message support batch operations?

Yes. Run Send Template Message inside a Loop node to process arrays. Tiny Command handles WhatsApp Business's rate limits automatically so you don't have to throttle manually.

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