CRM & SalesReal-timeUpdated May 2026

Tidio

Tidio live chat and contact management

Tidio is the live-chat and chatbot platform for SMB e-commerce — popular with Shopify and WooCommerce stores for the bundled chat + bot + email automation in one tool. Tiny Command exposes three actions, no triggers (Tidio events fire via webhooks configured in admin Integrations; point at a Tiny Command webhook trigger URL): Create or Update Contact (upsert by email — the standard sync pattern from CRM to Tidio so the chat agent has context), Find Contact by Email (lookup before write), List Conversations (paginated history with filters). The connection uses a Tidio API key from admin Settings. The Create or Update Contact pattern is the workhorse — when a new lead enters the CRM, push to Tidio so the next time the lead lands on the website chat, the agent sees their full profile (name, last seen, plan tier, history). Tidio's strength vs Intercom is the affordability for SMB and tight Shopify integration; the trade-off is fewer enterprise features.

Connect Tidio

0triggers

3actions

≈ 2 minto set up

Freetier · no card

Actions

Do anything Tidio can do, from a workflow.

Every action accepts dynamic inputs from upstream nodes, whether that's an AI output, a form field, or a search result.

Action	What it does	Inputs
Upsert Contact	Creates a new Tidio contact or updates an existing one (matched by email). Use to keep your chat audience in sync with your CRM or product database.	4 fields	View →
Find Contact by Email	Looks up a Tidio contact by email and returns their record. Used to enrich a chat event with stored attributes before responding.	1 fields	View →
List Conversations	Lists chat conversations in Tidio with their visitor and status. Good for periodic exports to a BI tool or for triage dashboards.	1 fields	View →

Recipes

Pre-built Tidio workflows.

Clone any recipe and customize it in one click. Every recipe is fully editable.

Tidio → Slack alerts

AI-triage every Tidio event, ping the right channel only when it matters.

Tidio → Google Sheets log

Every event matching a filter, appended to a running spreadsheet.

Tidio → Notion database

Turn Tidio into a Notion-backed source of truth, auto-tagged.

Before you build

Three things worth knowing.

Filter at the trigger

Tiny Command counts a run the moment a trigger fires. Filtering early means only matching events spend your usage budget.

Authorize once, reuse anywhere

Connect Tidio once and every workflow on your account can use its triggers and actions. You don't have to re-auth per workflow.

No JSON to read

Every Tidio field shows up in the visual picker for downstream nodes. The raw payload is there for power users, optional for everyone else.

FAQ

Questions about the Tidio integration.

If we missed yours, ping support. We usually reply within an hour.

How do I connect Tidio to Tiny Command?

Open the Tiny Command workflow builder, drop in a Tidio node, and click Connect. Authorize Tidio once and any workflow on your account can use its triggers and actions. Most teams finish the connection in under two minutes.

What Tidio triggers does Tiny Command support?

Tiny Command focuses on outbound actions for Tidio today. Use Tiny Command's universal Webhook or Schedule trigger to start Tidio workflows, then run any Tidio action you need.

What Tidio actions can I run from a workflow?

3 Tidio actions are available out of the box, covering crm & sales operations like "Upsert Contact". Every action accepts dynamic inputs from upstream nodes, whether that's a search result, an AI output, or a form field.

Is the Tidio integration real-time?

Tidio actions execute synchronously inside your workflow. Tiny Command waits for Tidio's API to confirm before continuing to the next step, so downstream nodes can rely on the result.

Do I need to write code to use Tidio with Tiny Command?

No. Every Tidio trigger and action is fully configurable from the visual workflow builder. For edge cases that aren't covered, drop in a custom HTTP node and call any Tidio API endpoint directly.

How much does the Tidio integration cost?

There's a free tier you can start on without a credit card. Higher run volumes and team features come with paid plans. The Tidio integration itself has no per-app surcharge.