ActionTidioUpdated September 2026

How do I create or update a Tidio contact?

Short answer: You can upsert contact in Tidio by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Tidio Upsert Contact action to a workflow, map its 4 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Upsert Contact in Tidio — start free All 3 Tidio actions

Upsert Contact in Tidio — start free

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Email email	string	Required	The email address. Used as the recipient or identifier depending on context.
Name name	string	Optional	–
Phone phone	string	Optional	Phone number in E.164 format (with country code, no spaces).
Tags tags	array	Optional	–

Sample request

{
  "email": "e.g. user@example.com",
  "name": "{{trigger.name}}",
  "phone": "e.g. +14155551234",
  "tags": "{{trigger.tags}}"
}

Returns

{
  "id": "con_abc",
  "name": "Jane",
  "email": "jane@x.com"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Upsert Contact.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Tidio

2 Google Sheets triggers

HubSpot → Tidio

18 HubSpot triggers

FAQ

Questions about Upsert Contact.

What does the Upsert Contact action do in Tidio?

Creates a new Tidio contact or updates an existing one (matched by email). Use to keep your chat audience in sync with your CRM or product database.

What inputs does Upsert Contact require?

Required: Email. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Tidio returns an error?

The run history shows the failed step with its input and the error message Tidio returned, so you can fix the input and run the workflow again. Automatic retries are built into HTTP steps only, where you can also set your own retry count and delay.

Does Upsert Contact support batch operations?

Run Upsert Contact inside a loop to process each item in an array. TinyCommand does not throttle calls for you, so for large arrays add a Delay step if you need to stay within Tidio's rate limits.

More actions

Other Tidio actions.

Action

Find Contact by Email

Looks up a Tidio contact by email and returns their record. Used to enrich a chat event with stored attributes before responding.

Action

List Conversations

Lists chat conversations in Tidio with their visitor and status. Good for periodic exports to a BI tool or for triage dashboards.

Upsert Contact in Tidio — start free