ActionTidioUpdated May 2026

How do I look up a Tidio contact by email?

Short answer: Drop the "Tidio → Find Contact by Email" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 3 Tidio actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Email email	string	Required	The email address. Used as the recipient or identifier depending on context.

Sample request

{
  "email": "e.g. user@example.com"
}

Returns

{
  "data": [
    {
      "id": "con_abc",
      "name": "Jane",
      "email": "jane@x.com"
    }
  ]
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Find Contact by Email.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Tidio

2 Google Sheets triggers

HubSpot → Tidio

18 HubSpot triggers

FAQ

Questions about Find Contact by Email.

What does the Find Contact by Email action do in Tidio?

Looks up a Tidio contact by email and returns their record. Used to enrich a chat event with stored attributes before responding.

What inputs does Find Contact by Email require?

Required: Email. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Tidio returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Find Contact by Email support batch operations?

Yes. Run Find Contact by Email inside a Loop node to process arrays. Tiny Command handles Tidio's rate limits automatically so you don't have to throttle manually.

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