Chatwoot
Chatwoot open-source customer messaging
Chatwoot is the open-source customer-messaging platform — unified inbox for live chat, email, WhatsApp, Facebook, SMS, plus a built-in CRM and automation engine. Used by teams that want Intercom-class functionality with full data ownership and SaaS pricing flexibility. Tiny Command exposes three actions, no triggers (Chatwoot supports outbound webhooks per-account configured in admin Settings → Integrations → Webhooks; point at a Tiny Command webhook trigger URL for message-created, conversation-status-changed events): List Conversations (paginated with filters by inbox, status, assignee), Send Message (post a reply to an existing conversation as the authenticated agent — outgoing customer-facing or private internal note), Get Profile (agent or contact profile lookup). The connection uses a Chatwoot user API access token from My Profile → Access Token plus the Chatwoot instance URL (self-hosted or chatwoot.com hosted). The same API works against both deployments.
Do anything Chatwoot can do, from a workflow.
Every action accepts dynamic inputs from upstream nodes, whether that's an AI output, a form field, or a search result.
| Action | What it does |
|---|---|
| Get Agent Profile | Returns an agent or contact profile by ID. Useful for resolving user IDs to readable identity in downstream notifications. |
| List Conversations | Paginated conversations with filters by inbox, status, assignee. Useful for "what's in the queue this morning" capacity-planning workflows and for bulk-action workflows that operate on conversation sets. |
| Send Message | Posts a customer-facing reply (outgoing) or an internal team note (private). Routes via the conversation's originating channel by default. Useful for "AI-drafted response posted as private note for agent review" or for full-auto reply workflows on low-complexity tickets. |
Pre-built Chatwoot workflows.
Clone any recipe and customize it in one click. Every recipe is fully editable.
Three things worth knowing.
Tiny Command counts a run the moment a trigger fires. Filtering early means only matching events spend your usage budget.
Connect Chatwoot once and every workflow on your account can use its triggers and actions. You don't have to re-auth per workflow.
Every Chatwoot field shows up in the visual picker for downstream nodes. The raw payload is there for power users, optional for everyone else.
Questions about the Chatwoot integration.
If we missed yours, ping support. We usually reply within an hour.
How do I connect Chatwoot to Tiny Command?
What Chatwoot triggers does Tiny Command support?
What Chatwoot actions can I run from a workflow?
Is the Chatwoot integration real-time?
Do I need to write code to use Chatwoot with Tiny Command?
How much does the Chatwoot integration cost?
More communication apps people connect.
Same category as Chatwoot, ordered by how often teams pair them. Hover the carousel to pause.
Do more with Chatwoot.
Wire it to Slack, Notion, HubSpot, Stripe, or any of the other 438 apps in our catalog. Setup takes roughly two minutes. Free to try, no credit card.
