ActionChatwootUpdated September 2026

How do I send a Chatwoot message?

Short answer: You can send message in Chatwoot by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Chatwoot Send Message action to a workflow, map its 4 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Send Message in Chatwoot — start free All 3 Chatwoot actions

Send Message in Chatwoot — start free

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Account ID accountId	number	Required	Account ID
Conversation ID conversationId	number	Required	Conversation ID
Message content	string	Required	Message
Type message_type	options	Optional	Type. Options: Outgoing (agent), Incoming (contact)

Sample request

{
  "accountId": "{{trigger.accountId}}",
  "conversationId": "{{trigger.conversationId}}",
  "content": "{{trigger.content}}",
  "message_type": "{{trigger.message_type}}"
}

Returns

{
  "id": 123,
  "content": "Hello!",
  "created_at": 1712835600,
  "message_type": "outgoing"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Send Message.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Chatwoot

2 Google Sheets triggers

HubSpot → Chatwoot

18 HubSpot triggers

FAQ

Questions about Send Message.

What does the Send Message action do in Chatwoot?

Posts a customer-facing reply (outgoing) or an internal team note (private). Routes via the conversation's originating channel by default. Useful for "AI-drafted response posted as private note for agent review" or for full-auto reply workflows on low-complexity tickets.

What inputs does Send Message require?

Required: Account ID, Conversation ID, Message. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Chatwoot returns an error?

The run history shows the failed step with its input and the error message Chatwoot returned, so you can fix the input and run the workflow again. Automatic retries are built into HTTP steps only, where you can also set your own retry count and delay.

Does Send Message support batch operations?

Run Send Message inside a loop to process each item in an array. TinyCommand does not throttle calls for you, so for large arrays add a Delay step if you need to stay within Chatwoot's rate limits.

More actions

Other Chatwoot actions.

Action

Get Agent Profile

Returns an agent or contact profile by ID. Useful for resolving user IDs to readable identity in downstream notifications.

Action

List Conversations

Paginated conversations with filters by inbox, status, assignee. Useful for "what's in the queue this morning" capacity-planning workflows and for bulk-action workflows that operate on conversation sets.

Send Message in Chatwoot — start free