ActionChatwootUpdated May 2026

How do I send a Chatwoot message?

Short answer: Drop the "Chatwoot → Send Message" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 3 Chatwoot actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Account ID accountId	number	Required	Account ID
Conversation ID conversationId	number	Required	Conversation ID
Message content	string	Required	Message
Type message_type	options	Optional	Type. Options: Outgoing (agent), Incoming (contact)

Sample request

{
  "accountId": "{{trigger.accountId}}",
  "conversationId": "{{trigger.conversationId}}",
  "content": "{{trigger.content}}",
  "message_type": "{{trigger.message_type}}"
}

Returns

{
  "id": 123,
  "content": "Hello!",
  "created_at": 1712835600,
  "message_type": "outgoing"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Send Message.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Chatwoot

2 Google Sheets triggers

HubSpot → Chatwoot

18 HubSpot triggers

FAQ

Questions about Send Message.

What does the Send Message action do in Chatwoot?

Posts a customer-facing reply (outgoing) or an internal team note (private). Routes via the conversation's originating channel by default. Useful for "AI-drafted response posted as private note for agent review" or for full-auto reply workflows on low-complexity tickets.

What inputs does Send Message require?

Required: Account ID, Conversation ID, Message. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Chatwoot returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Send Message support batch operations?

Yes. Run Send Message inside a Loop node to process arrays. Tiny Command handles Chatwoot's rate limits automatically so you don't have to throttle manually.

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