Installs in ~2 min· 3 assets · 4 steps

Receive warranty claims with the invoice, photos and a recommendation attached

Claims arrive with the invoice, the photos, and a recommendation already attached.

A customer files a warranty claim with proof of purchase and photos of the issue. The recipe confirms the purchase in Shopify, and AI weighs the claim against your warranty window and coverage rules, then stops. Your warranty team is pinged in Slack, sees the evidence and the AI's suggested resolution in one place, and approves or rejects. The decision is written back to the sheet and emailed to the customer every time.

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Free · no credit card · you connect your own apps

The blueprint

Trigger

Warranty Claim Form is submitted

Every run starts from one submission.

Action

Verify Purchase

Transform

AI Validity Check

AI reads the input and returns a structured result.

Logic

Warranty Review

Pauses for a person to approve or reject.

Action

Email the Customer

What gets built

3 things appear in your workspace.

Installing provisions each one, wired together and ready to run.

FormWarranty Claim Form

Customer-facing intake: product details, proof of purchase, photo evidence. Publishing it auto-creates the Warranty Claims response sheet, the single system of record.

EmailWarranty Claim Decision

A reusable template for the outcome, sent once the reviewer approves (carrying the AI-suggested resolution) or rejects.

WorkflowReview Warranty Claim

Verifies the purchase in Shopify, runs the AI validity check against your window and coverage rules, logs the claim, routes it to a human reviewer over Slack, and emails the customer the decision.

What you connect

The apps this recipe needs.

You connect your own accounts. Swap any app that offers an alternative at install.

Purchase Verification

Shopify *

Looks up the order to confirm the purchase and its date for the AI validity check.

Reviewer Notification

Slack *

Notifies the warranty team in Slack with a link to review each claim.

Customer Notification

Gmail *

Emails the customer their claim decision. Swap for Brevo.

How it works

Step by step, once it is running.

01
A Customer Files a Claim
The customer submits the Warranty Claim Form with product details, proof of purchase, and photos of the issue. Two things to know when you set it up: the order-number field expects Shopify's internal numeric order ID rather than the #1001-style number on the receipt, and the purchase date is typed in as text. Publishing the form auto-creates the Warranty Claims sheet, which is the record for every claim from here on.
02
The Purchase Is Verified and AI Checks Validity
The workflow looks the order up in Shopify to confirm the purchase and its date, if the lookup succeeds, the claim is marked verified. The AI Validity Check then weighs it against the warranty period, the issues you've listed as covered, and the ones you've listed as excluded, and recommends a resolution.
03
A Human Reviews
Your warranty team is notified in the Slack channel you nominate, and the review screen shows the invoice, the photos, and the AI recommendation together. A person approves or rejects, the AI never decides a claim on its own.
04
The Decision Is Recorded and the Customer Is Notified
The claim's status and resolution are written back to the sheet, giving you one auditable place where every claim, its evidence, and its outcome live. The customer is emailed the decision either way, approvals carry the resolution, rejections carry the reason. Nothing sits in a silent queue.

What you walk away with

One self-serve claim form that collects the invoice and photo evidence up front
Every claim checked against the real Shopify order before review
An AI validity recommendation and a suggested resolution on every claim, never an auto-decision
Single-click human review with the full context on one screen
Every claim, its evidence, and its outcome auditable in a single sheet
A decision email to the customer every time, no silent queues
Coverage rules you set at install: warranty period, covered issues, excluded issues
Install-time swap: Gmail ↔ Brevo

FAQ

Questions about Warranty Claim Submission.

How is the purchase verified?

Against Shopify. The claim is matched to the real order before review, so a reviewer knows the item was actually bought and when, which is the fact most warranty disputes turn on.

Does AI approve or deny claims?

No. It checks validity against your warranty_months, covered_issues and excluded_issues and attaches a recommendation. A human reviews and decides, and the decision is recorded and emailed to the customer.

What do I need to connect?

Shopify, Slack and Gmail. Shopify verifies the purchase, Slack notifies your warranty channel, and Gmail sends the Warranty Claim Decision. Brevo is a supported swap for the email at install.

Can I define what the warranty covers?

Yes. Covered issues and excluded issues are separate configuration values, so the validity check reflects your published warranty terms and a reviewer sees the reasoning rather than a bare verdict.

What does the customer have to provide?

The claim form captures the issue and supporting photos, and the order lookup supplies the purchase evidence, so claims arrive complete instead of starting an email thread asking for a receipt.

Receive warranty claims with the invoice, photos and a recommendation attached

3 things appear in your workspace.

The apps this recipe needs.

Step by step, once it is running.

Questions about Warranty Claim Submission.

Install it, then make it yours.