Every completed visit asks how it went. Every poor score reaches a manager the same day.
Service-quality feedback in a clinic usually arrives too late to act on, or arrives as a public review. This recipe asks first. When staff mark an appointment Completed, the patient gets a short post-visit survey. AI classifies the sentiment and sorts comments into doctor experience, staff service, facilities, waiting time, billing, or suggestions. Low scores reach the clinic manager in seconds, with the department and the comments, and no patient identity. Leadership gets the trend report weekly. This is service-quality feedback for staff, not clinical triage and not an emergency channel.
Free · no credit card · you connect your own apps
Installing provisions each one, wired together and ready to run.
Short post-consultation survey: overall, doctor, staff, cleanliness, and wait-time ratings, a recommend question, free-text comments, and optional contact details. Publishing it auto-creates the response sheet, extended with sentiment, themes, and flagged. Clearly not a channel for reporting medical emergencies.
Your clinic appointment book. Marking a row Completed is what triggers the survey invite.
Fires on each submission. Classifies sentiment and themes, saves the analysis to the row, posts low or negative feedback to the clinic manager with no patient identity, and sends the thank-you where consent was given.
Runs daily. Finds newly completed appointments, emails each patient the survey link, and marks the row so nobody is invited twice.
Runs Mondays at 8:00 AM UTC. AI summarizes recent responses into overall sentiment, satisfaction trends, and recurring concerns, then emails the clinic administrator.
Optional note sent only when the patient consented to follow-up and left an email, with a reminder to contact the care team for anything urgent.
You connect your own accounts. Swap any app that offers an alternative at install.
Alerts the clinic manager when feedback is negative or low-scoring so it can be followed up on quickly by staff. Swap for Telegram or Twilio SMS.
Sends the optional thank-you email to patients who consented to follow-up and left an email. Swap for Brevo.
Sends the automatic feedback-survey invite after a completed appointment, and the weekly/monthly AI summary report to the clinic administrator.
Staff mark a row Completed in the Appointments table. Once a day, a sweep finds every completed appointment that hasn't been invited yet, emails the patient a link to the Post-Visit Satisfaction Survey, and marks the row so the same patient is never asked twice.
The patient rates their overall experience, the doctor consultation, staff behaviour, facility cleanliness, and waiting time, then adds free-text comments. No login is required and contact details are optional, so patients can answer candidly. The survey states plainly that it is not a channel for reporting medical emergencies.
A TinyGPT step analyzes each submission and returns structured JSON: sentiment (positive, neutral, or negative) and themes sorting the comments into doctor-experience, staff-service, facilities, waiting-time, billing, or suggestions. This is service-quality classification. It is not, and is not intended as, a clinical assessment.
Ratings, comments, sentiment, and themes are written to the survey's own response sheet. One sheet, one row per visit, ready for reporting and trend analysis without an export step or a second table to keep aligned.
When a rating falls at or below the threshold you set, or sentiment comes back negative, the department, rating, sentiment, and improvement text are posted to the clinic manager's Slack channel (with no patient identity attached) so a person on staff can follow up while it still matters. Swap Slack for Telegram, Discord, Google Chat, or Twilio SMS at install.
When a patient consented to follow-up and left an email, a branded thank-you goes out, carrying a reminder to contact the care team directly (or call 911) for anything urgent. Swap Gmail for Brevo or Outlook at install.
Weekly by default, AI reviews recent responses and emails your clinic administrator a summary of overall sentiment, satisfaction trends, and recurring concerns, an aggregate service-quality digest, again not a clinical assessment. Prefer monthly? Change the schedule node in Studio after install.
Everything it creates is an ordinary form, table and workflow in your workspace. Edit any of it after install. Nothing is locked.
