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- Search Kustomer Customers
ActionKustomerUpdated May 2026
How do I search Kustomer customers?
Short answer: Drop the "Kustomer → Search Kustomer Customers" action anywhere in your workflow, map the inputs from upstream nodes, and publish.
Inputs
The fields this action accepts.
Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.
| Field | Type | Required | Description |
|---|---|---|---|
Email email | string | Required | The email address. Used as the recipient or identifier depending on context. |
Sample request
{"email": "e.g. user@example.com"}
Returns
{"data": {"id": "cust_abc","attributes": {"name": "Jane Doe"}}}
Use these fields in downstream nodes for routing, logging, or error handling.
Triggered by
Apps that pair well as the trigger for Search Kustomer Customers.
Any of these apps can fire this action as part of a workflow.
FAQ
Questions about Search Kustomer Customers.
What does the Search Kustomer Customers action do in Kustomer?
Full-text search across customer attributes. For "find customer by email" lookups or for "all customers in this segment" queries.
What inputs does Search Kustomer Customers require?
Required: Email. Every input accepts a static value or a variable from any upstream node in your workflow.
Can I use dynamic inputs from earlier workflow nodes?
Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.
What happens if Kustomer returns an error?
The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.
Does Search Kustomer Customers support batch operations?
Yes. Run Search Kustomer Customers inside a Loop node to process arrays. Tiny Command handles Kustomer's rate limits automatically so you don't have to throttle manually.
More actions
Other Kustomer actions.
Action
Create Kustomer Conversation
Opens a new conversation for a customer on a specified channel (email, chat, SMS). For "external support channel → file in Kustomer" or proactive-outreach workflows.
ActionCreate Kustomer Customer
Inserts a new customer with email, phone, name, custom attributes. For "new lead → push to Kustomer so they're primed when they next contact us" sync workflows.
ActionSend Kustomer Message
Posts a customer-facing message (out) or internal note. For "AI-summarised context → log as internal note" or "automated reply on routine ticket types" workflows.
Send search kustomer customers from your workflows.
Triggered by anything in the catalog. Free tier available. No credit card.