ActionFreshdeskUpdated September 2026

How do I list Freshdesk agents?

Short answer: You can list agents in Freshdesk by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Freshdesk List Agents action to a workflow, map its 2 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

List Agents in Freshdesk — start free All 15 Freshdesk actions

List Agents in Freshdesk — start free

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Page page	string	Optional	Page. e.g. "1"
Per Page per_page	string	Optional	Results per page (max 100)

Sample request

{
  "page": "1",
  "per_page": "30"
}

Returns

[
  {
    "id": 1001,
    "contact": {
      "name": "Jane Smith",
      "email": "jane@company.com",
      "active": true
    },
    "role_ids": [
      1
    ],
    "available": true,
    "group_ids": [
      101,
      102
    ],
    "created_at": "2024-01-01T00:00:00Z",
    "ticket_scope": 1
  }
]

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for List Agents.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Freshdesk

2 Google Sheets triggers

HubSpot → Freshdesk

18 HubSpot triggers

FAQ

Questions about List Agents.

What does the List Agents action do in Freshdesk?

Lists all agents in Freshdesk with their email, role, and groups. Used to populate an assignee picker or to feed agent rosters into routing automation.

What inputs does List Agents require?

List Agents has no required inputs. Sensible defaults are applied if you leave fields blank.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Freshdesk returns an error?

The run history shows the failed step with its input and the error message Freshdesk returned, so you can fix the input and run the workflow again. Automatic retries are built into HTTP steps only, where you can also set your own retry count and delay.

Does List Agents support batch operations?

Run List Agents inside a loop to process each item in an array. TinyCommand does not throttle calls for you, so for large arrays add a Delay step if you need to stay within Freshdesk's rate limits.

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