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ActionFreshdeskUpdated June 2026

How do I list Freshdesk agents?

Short answer: You can list agents in Freshdesk by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Freshdesk List Agents action to a workflow, map its 2 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

List Agents in Freshdesk — start free All 15 Freshdesk actions
List Agents in Freshdesk — start free
Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

FieldTypeRequiredDescription
Page
page
stringOptionalPage. e.g. "1"
Per Page
per_page
stringOptionalResults per page (max 100)
Sample request
{
  "page": "1",
  "per_page": "30"
}
Returns
[
  {
    "id": 1001,
    "contact": {
      "name": "Jane Smith",
      "email": "jane@company.com",
      "active": true
    },
    "role_ids": [
      1
    ],
    "available": true,
    "group_ids": [
      101,
      102
    ],
    "created_at": "2024-01-01T00:00:00Z",
    "ticket_scope": 1
  }
]

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for List Agents.

Any of these apps can fire this action as part of a workflow.

Gmail → Freshdesk
1 Gmail triggers
Slack → Freshdesk
13 Slack triggers
Google Sheets → Freshdesk
2 Google Sheets triggers
HubSpot → Freshdesk
18 HubSpot triggers
FAQ

Questions about List Agents.

What does the List Agents action do in Freshdesk?
Lists all agents in Freshdesk with their email, role, and groups. Used to populate an assignee picker or to feed agent rosters into routing automation.
What inputs does List Agents require?
List Agents has no required inputs. Sensible defaults are applied if you leave fields blank.
Can I use dynamic inputs from earlier workflow nodes?
Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.
What happens if Freshdesk returns an error?
The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.
Does List Agents support batch operations?
Yes. Run List Agents inside a Loop node to process arrays. TinyCommand handles Freshdesk's rate limits automatically so you don't have to throttle manually.
More actions

Other Freshdesk actions.

Action
Add Note to Ticket
Adds a note (private or public) or a reply to an existing Freshdesk ticket. Used for AI-summary notes, automated status updates, or piping context from external systems.
Action
Create Company
Creates a new company (B2B customer account) in Freshdesk. Used to mirror your CRM accounts into the helpdesk so contacts auto-link.
Action
Create Contact
Creates a new contact (end-customer) in Freshdesk with name, email, phone, company, and tags. Used to provision contacts before ticket creation.
Action
Create Ticket
Creates a new support ticket in Freshdesk with requester, subject, description, source, priority, status, group, and agent. The entry point for converting external alerts or forms into trackable tickets.
Action
Delete Contact
Deletes a Freshdesk contact by ID. Note that this hides the contact rather than permanently removing them, so their tickets are preserved.
Action
Delete Ticket
Deletes a Freshdesk ticket by ID. Tickets move to trash for 30 days before permanent deletion, so this is recoverable in the short term.
List Agents in Freshdesk — start free