ActionFreshdeskUpdated September 2026

How do I create a Freshdesk ticket from a workflow?

Short answer: You can create ticket in Freshdesk by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Freshdesk Create Ticket action to a workflow, map its 9 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Create Ticket in Freshdesk — start free All 15 Freshdesk actions

Create Ticket in Freshdesk — start free

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Subject subject	string	Required	Subject of the ticket
Description description	string	Required	HTML content of the ticket
Requester Email email	string	Required	Email of the requester
Priority priority	options	Optional	Priority of the ticket
Status status	options	Optional	Status of the ticket
Group group_id	dynamic-options	Optional	Group to assign the ticket to
Assign To Agent responder_id	dynamic-options	Optional	Agent to assign the ticket to
Type type	dynamic-options	Optional	Categorize the ticket (values configured per Freshdesk account)
Tags tags	array	Optional	List of tags to apply to the ticket. Each tag is a separate string.

Sample request

{
  "subject": "e.g. Login issue",
  "description": "{{trigger.description}}",
  "email": "user@example.com",
  "priority": "{{trigger.priority}}",
  "status": "{{trigger.status}}"
}

Returns

{
  "id": 1,
  "status": 2,
  "subject": "Login issue",
  "group_id": null,
  "priority": 1,
  "created_at": "2024-01-01T00:00:00Z",
  "requester_id": 123456,
  "responder_id": null
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Create Ticket.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Freshdesk

2 Google Sheets triggers

HubSpot → Freshdesk

18 HubSpot triggers

FAQ

Questions about Create Ticket.

What does the Create Ticket action do in Freshdesk?

Creates a new support ticket in Freshdesk with requester, subject, description, source, priority, status, group, and agent. The entry point for converting external alerts or forms into trackable tickets.

What inputs does Create Ticket require?

Required: Subject, Description, Requester Email. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Freshdesk returns an error?

The run history shows the failed step with its input and the error message Freshdesk returned, so you can fix the input and run the workflow again. Automatic retries are built into HTTP steps only, where you can also set your own retry count and delay.

Does Create Ticket support batch operations?

Run Create Ticket inside a loop to process each item in an array. TinyCommand does not throttle calls for you, so for large arrays add a Delay step if you need to stay within Freshdesk's rate limits.

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