ActionFreshdeskUpdated May 2026

How do I create a Freshdesk company?

Short answer: Drop the "Freshdesk → Create Company" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 15 Freshdesk actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Company Name name	string	Required	Company Name. Example: Acme Corp
Domains domains	array	Optional	Email domains associated with the company (each domain on its own — no commas inside a value).
Description description	string	Optional	Description
Note note	string	Optional	Any note about the company
Health Score health_score	string	Optional	Health score of the company
Industry industry	string	Optional	Industry. Example: Technology

Sample request

{
  "name": "e.g. Acme Corp",
  "domains": "[\"acme.com\", \"acme.co.uk\"]",
  "description": "{{trigger.description}}",
  "note": "{{trigger.note}}",
  "health_score": "e.g. Happy, At risk"
}

Returns

{
  "id": 1001,
  "name": "Acme Corp",
  "domains": [
    "acme.com"
  ],
  "created_at": "2024-01-01T00:00:00Z"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Create Company.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Freshdesk

2 Google Sheets triggers

HubSpot → Freshdesk

18 HubSpot triggers

FAQ

Questions about Create Company.

What does the Create Company action do in Freshdesk?

Creates a new company (B2B customer account) in Freshdesk. Used to mirror your CRM accounts into the helpdesk so contacts auto-link.

What inputs does Create Company require?

Required: Company Name. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Freshdesk returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Create Company support batch operations?

Yes. Run Create Company inside a Loop node to process arrays. Tiny Command handles Freshdesk's rate limits automatically so you don't have to throttle manually.

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