Airtable + Zendesk: ticket data where your non-support teams live.
Mirror Zendesk tickets into Airtable for cross-team triage, product feedback loops, or VIP customer workflows. Push Airtable changes back as Zendesk ticket updates.
Workflows fire when something happens in Airtable.
- New RecordWebhook
- Record UpdatedWebhook
Workflows do something in Zendesk, instantly.
- Add Comment to TicketAPI
- Create OrganizationAPI
- Create TicketAPI
- Create UserAPI
- Delete TicketAPI
- Delete UserAPI
Pick the way that fits your stack.
Pair pages are mirrored. Each direction gets its own dedicated page.
When something happens in Airtable, do it in Zendesk.
2 Airtable triggers wired to 17 Zendesk actions. Most-used pairing: New Record → Add Comment to Ticket.
Or fire it the other way around.
6 Zendesk triggers wired to 9 Airtable actions downstream.
See Zendesk → Airtable →Common Airtable → Zendesk workflows.
Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.
Fires when a new record is created in an Airtable base. The standard inbound hook for syncing Airtable into other systems, AI enrichment, or notification flows.
Fires when a new record is created in an Airtable base. The standard inbound hook for syncing Airtable into other systems, AI enrichment, or notification flows.
Fires when a new record is created in an Airtable base. The standard inbound hook for syncing Airtable into other systems, AI enrichment, or notification flows.
Fires when a new record is created in an Airtable base. The standard inbound hook for syncing Airtable into other systems, AI enrichment, or notification flows.
Fires when a record is updated in an Airtable base. Combine with a field filter to react only on changes you care about (e.g. Status moves to Approved).
Fires when a record is updated in an Airtable base. Combine with a field filter to react only on changes you care about (e.g. Status moves to Approved).
Fires when a record is updated in an Airtable base. Combine with a field filter to react only on changes you care about (e.g. Status moves to Approved).
Fires when a record is updated in an Airtable base. Combine with a field filter to react only on changes you care about (e.g. Status moves to Approved).
Connect Airtable and Zendesk in five steps.
No code, no glue, no half-day setup. Each step is one click.
- 1ConnectAuthorize Airtable and Zendesk
Open Tiny Command, authorize Airtable and Zendesk once each. Both connections are available to every workflow on your account.
- 2TriggerPick a Airtable trigger
Drop the Airtable → New Record trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/airtable.trigger-record-created - 3TransformAdd a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
- 4ActionAdd the Zendesk action
Drop the Zendesk → Add Comment to Ticket action below it. Map fields from the Airtable payload into the Zendesk inputs.
zendesk.add-comment-to-ticket - 5PublishPublish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.
Questions about Airtable + Zendesk.
Why mirror Zendesk tickets into Airtable?
How do I keep Airtable in sync with Zendesk ticket status?
Can I add custom Airtable columns Zendesk doesn't have?
How do I push an Airtable update back as a Zendesk internal note?
Can I auto-create an Airtable row only for tickets matching a tag?
How do I link multiple Zendesk tickets to one Airtable feature request?
Other apps that pair well with Airtable.
Wire Airtable to Zendesk in 2 minutes.
Free tier available. No credit card. No onboarding call.
