Use case· 4 steps
How do I auto-send a CSAT survey after support tickets close?
When a Zendesk ticket is resolved, email a one-question Typeform CSAT survey to the customer. Log responses back to the ticket and aggregate weekly for team review.
How it works
Set up "Send CSAT survey after Zendesk ticket closes" in 4 steps
- 1Ticket resolvedZendesk Ticket Solved.
- 2Wait + sendWait 1 hour, then Gmail Send Email with Typeform link pre-filled with ticket_id and agent.
- 3Capture responseTypeform Response Submitted → Zendesk Add Comment (internal) with rating + comment.
- 4Weekly digestFriday: aggregate week's CSAT scores → Slack post in #support.
FAQ
Common questions about this recipe
Why wait an hour?
Avoids the customer rating before reading the resolution carefully. 1-24 hours is the sweet spot for honest feedback.
