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Use case· 4 steps

How do I auto-send a CSAT survey after support tickets close?

When a Zendesk ticket is resolved, email a one-question Typeform CSAT survey to the customer. Log responses back to the ticket and aggregate weekly for team review.

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How it works

Set up "Send CSAT survey after Zendesk ticket closes" in 4 steps

  1. 1
    Ticket resolved
    Zendesk Ticket Solved.
  2. 2
    Wait + send
    Wait 1 hour, then Gmail Send Email with Typeform link pre-filled with ticket_id and agent.
  3. 3
    Capture response
    Typeform Response Submitted → Zendesk Add Comment (internal) with rating + comment.
  4. 4
    Weekly digest
    Friday: aggregate week's CSAT scores → Slack post in #support.
FAQ

Common questions about this recipe

Why wait an hour?
Avoids the customer rating before reading the resolution carefully. 1-24 hours is the sweet spot for honest feedback.