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Use case· 4 steps

How do I route feature requests to the product team automatically?

When a support ticket, Intercom conversation, or email mentions "we wish you had…", AI detects it's a feature request and creates a Linear/Notion entry — looping the original customer in when it ships.

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How it works

Set up "Alert product team when customer requests a feature" in 4 steps

  1. 1
    Trigger on conversation
    Intercom New Conversation or Zendesk Ticket Created.
  2. 2
    AI detects feature request
    OpenAI classifies: is_feature_request, summary, suggested_priority.
  3. 3
    File in product tracker
    Linear Create Issue (or Notion Create Page) in the feature backlog with customer context.
  4. 4
    Notify Slack
    Post to #product-feedback channel with link.
FAQ

Common questions about this recipe

How do I avoid duplicate requests?
AI compares against open Linear issues; if matched, add a comment with the new customer instead of creating a duplicate.