Use case· 4 steps
How do I route feature requests to the product team automatically?
When a support ticket, Intercom conversation, or email mentions "we wish you had…", AI detects it's a feature request and creates a Linear/Notion entry — looping the original customer in when it ships.
How it works
Set up "Alert product team when customer requests a feature" in 4 steps
- 1Trigger on conversationIntercom New Conversation or Zendesk Ticket Created.
- 2AI detects feature requestOpenAI classifies: is_feature_request, summary, suggested_priority.
- 3File in product trackerLinear Create Issue (or Notion Create Page) in the feature backlog with customer context.
- 4Notify SlackPost to #product-feedback channel with link.
FAQ
Common questions about this recipe
How do I avoid duplicate requests?
AI compares against open Linear issues; if matched, add a comment with the new customer instead of creating a duplicate.
