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Use case· 3 steps

How do I consolidate bug reports from multiple channels into one engineering queue?

Bugs arrive via support email, Intercom, Twitter, internal Slack, and a public form. AI classifies them, dedupes against existing issues, and files in Linear with full context.

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How it works

Set up "Triage bugs from email, chat, and forms into one Linear queue" in 3 steps

  1. 1
    Triggers from every channel
    Email with bug label, Intercom tagged 'bug', Slack reaction in #help, form submission.
  2. 2
    AI classify and dedupe
    OpenAI classifies as actual bug + AI checks recent Linear issues for duplicates.
  3. 3
    Create or comment on Linear
    New bug: create issue. Duplicate: add the new report as a Linear comment with reporter info.
FAQ

Common questions about this recipe

Will reporters get notified when fixed?
Yes — store each reporter's email on the Linear issue. On Linear Issue Closed, fire an email to all reporters.