Use case· 3 steps
How do I consolidate bug reports from multiple channels into one engineering queue?
Bugs arrive via support email, Intercom, Twitter, internal Slack, and a public form. AI classifies them, dedupes against existing issues, and files in Linear with full context.
How it works
Set up "Triage bugs from email, chat, and forms into one Linear queue" in 3 steps
- 1Triggers from every channelEmail with bug label, Intercom tagged 'bug', Slack reaction in #help, form submission.
- 2AI classify and dedupeOpenAI classifies as actual bug + AI checks recent Linear issues for duplicates.
- 3Create or comment on LinearNew bug: create issue. Duplicate: add the new report as a Linear comment with reporter info.
FAQ
Common questions about this recipe
Will reporters get notified when fixed?
Yes — store each reporter's email on the Linear issue. On Linear Issue Closed, fire an email to all reporters.
