RecipeHowToUpdated May 2026· 10 min to deploy
File Zendesk tickets as Linear issues
When a ticket gets the 'needs-engineering' tag, create a Linear issue with full context. Notify the customer (via Zendesk) when fix ships.
Zendesk
Linear
Steps
Build this in 10 min.
Each step is a single node on the canvas. Order matters; everything else is dragging.
- 1TriggerTag added
Zendesk Ticket Updated with tag='needs-engineering'.
- 2TransformCreate Linear
Linear Create Issue with title from ticket subject, description with ticket body + customer context.
- 3TransformSave linkage
Update Zendesk custom field with Linear identifier for round-trip.
- 4ActionNotify on ship
Linear Issue Done → Zendesk Add Comment (public) to original requester.
FAQ
Common questions about this recipe.
How do I prioritize?
Pass customer tier from Zendesk to Linear as a label. Triage prioritizes Enterprise > Pro > Free.
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