RecipeHowToUpdated May 2026· 10 min to deploy
AI-classify and route Zendesk tickets
GPT or Claude reads each new ticket and tags it with intent (bug, billing, feature-request, account). Routes to the right group automatically.
Zendesk
OpenAI
Steps
Build this in 10 min.
Each step is a single node on the canvas. Order matters; everything else is dragging.
- 1TriggerTicket created
Zendesk Ticket Created.
- 2TransformAI classify
OpenAI Chat with response_format json_schema returning {intent, urgency, suggested_group}.
- 3ActionUpdate + route
Zendesk Update Ticket with tag + group. Add ai-triaged label to skip re-triage.
FAQ
Common questions about this recipe.
What's the false-positive rate?
~10-15% with gpt-4o-mini. Always allow human override; don't hard-route based on AI alone.
Clone this recipe in two minutes.
Free tier available. No credit card. No onboarding call.
