Will customers see internal eng comments?

Only the close-notification reply. Internal Linear comments stay in Linear.

RecipeHowToUpdated July 2026· 15 min to deploy

File Intercom bug reports as Linear issues

When support tags an Intercom conversation as 'bug', create a Linear issue with full chat history + customer tier. Notify reporter when fix ships.

Intercom

Linear

OpenAI

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The blueprint

Trigger

Tag added

Intercom Conversation tagged 'bug'.

Transform

AI dedupe

Search Linear for similar open issues. If matched, comment instead of new issue.

Transform

Create issue

Linear Create Issue in bug team with conversation transcript + customer plan tier.

Action

Notify on close

Linear Issue Done → Intercom Add Reply with 'Fix shipped.'

Steps

Each step is a single node on the canvas. Order matters; everything else is dragging.

1
Trigger
Tag added
Intercom Conversation tagged 'bug'.
2
Transform
AI dedupe
Search Linear for similar open issues. If matched, comment instead of new issue.
3
Transform
Create issue
Linear Create Issue in bug team with conversation transcript + customer plan tier.
4
Action
Notify on close
Linear Issue Done → Intercom Add Reply with 'Fix shipped.'