TriggerTwilioReal-timeUpdated May 2026
How do I trigger on an inbound Twilio call?
Short answer: Drop the "Twilio → Call Received" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Twilio, not on a polling schedule.
Anatomy
What this trigger looks like in a workflow.
Drop it on the canvas. Configure a couple of fields. Publish.
In the builder
Trigger
Call Received
When the matching event happens
when a phone call is received on a twilio numberwhen call receivedincoming callwatch for call receivedon call receivednew call received
What this trigger returns
for the curiousYou don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.
{"to": "+15559876543","from": "+15551234567","status": "ringing","call_sid": "CA123456"}
Output shape
Fields available to downstream nodes.
Every field below can be referenced by name in any action or filter that comes after this trigger.
| Field | Type | Example |
|---|---|---|
| to | string | "+15559876543" |
| from | string | "+15551234567" |
| status | string | "ringing" |
| call_sid | string | "CA123456" |
Pairs with
Drop these actions after Call Received.
FAQ
Questions about Call Received.
How does the Call Received trigger work in Twilio?
Fires when a phone call is received on your Twilio number. Use it to log calls into your CRM, route via IVR, or kick off a callback workflow.
Is the Call Received trigger real-time?
Yes. Call Received uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Twilio.
What data does Call Received return?
The full event payload from Twilio. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.
Can I filter Call Received so only some events start a workflow?
Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.
Do I need Twilio admin permissions to use Call Received?
For most Twilio accounts a standard user can authorize the trigger. Some Twilio plans require an admin to enable third-party webhooks. Check Twilio's docs if the trigger fails to register.
More triggers
Other Twilio triggers.
Build a workflow on this trigger.
One trigger. 7+ downstream actions. Zero glue.
