Connect Slack to Freshservice in two minutes.
Real-time triggers from Slack, ready-made actions in Freshservice. Filter, transform, and route without writing a line of code.
Workflows fire when something happens in Slack.
- App Home OpenedWebhook
- App MentionedWebhook
- New ChannelWebhook
- Custom Emoji ChangedWebhook
- File Made PublicWebhook
Workflows do something in Freshservice, instantly.
Pick the way that fits your stack.
Pair pages are mirrored. Each direction gets its own dedicated page.
When something happens in Slack, do it in Freshservice.
13 Slack triggers wired to 7 Freshservice actions. Most-used pairing: App Home Opened → Add Note to Freshservice Ticket.
Or fire it the other way around.
0 Freshservice triggers wired to 45 Slack actions downstream.
- Use any trigger in the catalog as the upstream.
Common Slack → Freshservice workflows.
Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.
Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.
Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.
Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.
Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.
Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.
Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.
Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.
Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.
Fires when a new Slack channel is created in the workspace. Useful for auto-adding the bot, welcome messages, or governance audit logs.
Connect Slack and Freshservice in five steps.
No code, no glue, no half-day setup. Each step is one click.
- 1ConnectAuthorize Slack and Freshservice
Open Tiny Command, authorize Slack and Freshservice once each. Both connections are available to every workflow on your account.
- 2TriggerPick a Slack trigger
Drop the Slack → App Home Opened trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/slack.trigger-app-home-opened - 3TransformAdd a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
- 4ActionAdd the Freshservice action
Drop the Freshservice → Add Note to Freshservice Ticket action below it. Map fields from the Slack payload into the Freshservice inputs.
freshservice.add-note - 5PublishPublish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.
Questions about Slack + Freshservice.
How long does it take to connect Slack and Freshservice on Tiny Command?
Is the Slack ↔ Freshservice integration real-time?
Can I filter or transform data between Slack and Freshservice?
What Slack events can trigger a Freshservice workflow?
Do I need a paid plan to use Slack with Freshservice?
What if I want Freshservice → Slack instead?
Other apps that pair well with Slack.
Wire Slack to Freshservice in 2 minutes.
Free tier available. No credit card. No onboarding call.
