ActionFreshserviceUpdated September 2026

Who are the Freshservice agents?

Short answer: You can list freshservice agents in Freshservice by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Freshservice List Freshservice Agents action to a workflow, map its 1 input from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

List Freshservice Agents in Freshservice — start free All 7 Freshservice actions

List Freshservice Agents in Freshservice — start free

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Per Page per_page	string	Optional	Per Page. e.g. "30"

Sample request

{
  "per_page": "30"
}

Returns

{
  "agents": [
    {
      "id": 1,
      "email": "john@company.com",
      "active": true,
      "last_name": "Doe",
      "first_name": "John"
    }
  ]
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for List Freshservice Agents.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Freshservice

2 Google Sheets triggers

HubSpot → Freshservice

18 HubSpot triggers

FAQ

Questions about List Freshservice Agents.

What does the List Freshservice Agents action do in Freshservice?

Returns every agent with role, group memberships, contact info. Useful for resolving agent IDs in routing rules or for "show me agents currently on shift" workflows.

What inputs does List Freshservice Agents require?

List Freshservice Agents has no required inputs. Sensible defaults are applied if you leave fields blank.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Freshservice returns an error?

The run history shows the failed step with its input and the error message Freshservice returned, so you can fix the input and run the workflow again. Automatic retries are built into HTTP steps only, where you can also set your own retry count and delay.

Does List Freshservice Agents support batch operations?

Run List Freshservice Agents inside a loop to process each item in an array. TinyCommand does not throttle calls for you, so for large arrays add a Delay step if you need to stay within Freshservice's rate limits.

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