ActionFreshserviceUpdated May 2026

Who are the Freshservice agents?

Short answer: Drop the "Freshservice → List Freshservice Agents" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 7 Freshservice actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Per Page per_page	string	Optional	Per Page. e.g. "30"

Sample request

{
  "per_page": "30"
}

Returns

{
  "agents": [
    {
      "id": 1,
      "email": "john@company.com",
      "active": true,
      "last_name": "Doe",
      "first_name": "John"
    }
  ]
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for List Freshservice Agents.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Freshservice

2 Google Sheets triggers

HubSpot → Freshservice

18 HubSpot triggers

FAQ

Questions about List Freshservice Agents.

What does the List Freshservice Agents action do in Freshservice?

Returns every agent with role, group memberships, contact info. Useful for resolving agent IDs in routing rules or for "show me agents currently on shift" workflows.

What inputs does List Freshservice Agents require?

List Freshservice Agents has no required inputs. Sensible defaults are applied if you leave fields blank.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Freshservice returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does List Freshservice Agents support batch operations?

Yes. Run List Freshservice Agents inside a Loop node to process arrays. Tiny Command handles Freshservice's rate limits automatically so you don't have to throttle manually.

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