ActionShopifyUpdated May 2026

How do I cancel a Shopify order from a workflow?

Short answer: Drop the "Shopify → Cancel Order" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 16 Shopify actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Order ID order_id	string	Required	Shopify order ID — numeric. Find via List Orders. Not the order name like #1001.
Reason reason	options	Optional	Reason. Options: Customer changed/cancelled order, Fraudulent order, Items unavailable, Other
Notify Customer email	options	Optional	Send a cancellation email to the customer

Sample request

{
  "order_id": "e.g. 789012345",
  "reason": "{{trigger.reason}}",
  "email": "{{trigger.email}}"
}

Returns

{
  "order": {
    "id": 789,
    "cancelled_at": "2025-03-15T10:30:00-04:00",
    "order_number": 1001,
    "cancel_reason": "customer",
    "financial_status": "refunded"
  }
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Cancel Order.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Shopify

2 Google Sheets triggers

HubSpot → Shopify

18 HubSpot triggers

FAQ

Questions about Cancel Order.

What does the Cancel Order action do in Shopify?

Cancels an open Shopify order, optionally issuing a refund and restocking inventory. Used for fraud rejection or for automated cancellation of stuck orders.

What inputs does Cancel Order require?

Required: Order ID. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Shopify returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Cancel Order support batch operations?

Yes. Run Cancel Order inside a Loop node to process arrays. Tiny Command handles Shopify's rate limits automatically so you don't have to throttle manually.

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