HTriggerHotjarReal-timeUpdated May 2026
When does Hotjar fire on new Feedback submissions?
Short answer: Drop the "Hotjar → Hotjar New Feedback" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Hotjar, not on a polling schedule.
Anatomy
What this trigger looks like in a workflow.
Drop it on the canvas. Configure a couple of fields. Publish.
In the builder
TriggerH
Hotjar New Feedback
When the matching event happens
new feedbackincoming feedbackwhen feedback receivedon feedbackwatch for feedback
What this trigger returns
for the curiousYou don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.
{"url": "https://example.com/pricing","rating": "love","content": "Love the new pricing page","country": "US","feedback_id": "fb_123"}
Output shape
Fields available to downstream nodes.
Every field below can be referenced by name in any action or filter that comes after this trigger.
| Field | Type | Example |
|---|---|---|
| url | string | "https://example.com/pricing" |
| rating | string | "love" |
| content | string | "Love the new pricing page" |
| country | string | "US" |
| feedback_id | string | "fb_123" |
Pairs with
Drop these actions after Hotjar New Feedback.
FAQ
Questions about Hotjar New Feedback.
How does the Hotjar New Feedback trigger work in Hotjar?
Fires when a visitor submits the Hotjar Feedback widget. Payload includes rating, text, URL, browser, and the session replay URL. For "frustrated user submitted feedback → create Linear issue with the replay link" workflows.
Is the Hotjar New Feedback trigger real-time?
Yes. Hotjar New Feedback uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Hotjar.
What data does Hotjar New Feedback return?
The full event payload from Hotjar. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.
Can I filter Hotjar New Feedback so only some events start a workflow?
Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.
Do I need Hotjar admin permissions to use Hotjar New Feedback?
For most Hotjar accounts a standard user can authorize the trigger. Some Hotjar plans require an admin to enable third-party webhooks. Check Hotjar's docs if the trigger fails to register.
More triggers
Other Hotjar triggers.
Build a workflow on this trigger.
One trigger. 2+ downstream actions. Zero glue.
