Per-pair page

Connect Freshdesk to Slack in two minutes.

Real-time triggers from Freshdesk, ready-made actions in Slack. Filter, transform, and route without writing a line of code.

Connect Freshdesk and Slack See reverse direction

Trigger app

Freshdesk as the trigger

Workflows fire when something happens in Freshdesk.

Note AddedWebhook
Reply SentWebhook
New TicketWebhook
Ticket DeletedWebhook
Ticket UpdatedWebhook

Action app

Slack as the action

Workflows do something in Slack, instantly.

See all 45 actions →

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Freshdesk → Slack

When something happens in Freshdesk, do it in Slack.

5 Freshdesk triggers wired to 45 Slack actions. Most-used pairing: Note Added → Raw API Request.

Slack → Freshdesk

Or fire it the other way around.

13 Slack triggers wired to 15 Freshdesk actions downstream.

See Slack → Freshdesk →

Popular pairings

Common Freshdesk → Slack workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 225 combinations

When note added in Freshdesk, raw api request in Slack.

Fires when a note (private or public) is added to a Freshdesk ticket. Use to mirror agent discussion into chat or to push transcripts into your knowledge base.

When note added in Freshdesk, add reaction in Slack.

Fires when a note (private or public) is added to a Freshdesk ticket. Use to mirror agent discussion into chat or to push transcripts into your knowledge base.

When note added in Freshdesk, archive channel in Slack.

Fires when a note (private or public) is added to a Freshdesk ticket. Use to mirror agent discussion into chat or to push transcripts into your knowledge base.

When note added in Freshdesk, cancel scheduled message in Slack.

Fires when a note (private or public) is added to a Freshdesk ticket. Use to mirror agent discussion into chat or to push transcripts into your knowledge base.

When reply sent in Freshdesk, raw api request in Slack.

Fires when an agent replies on a Freshdesk ticket. Useful for QA sampling, AI-coaching, or feeding sent-conversation data into a CSAT survey.

When reply sent in Freshdesk, add reaction in Slack.

Fires when an agent replies on a Freshdesk ticket. Useful for QA sampling, AI-coaching, or feeding sent-conversation data into a CSAT survey.

When reply sent in Freshdesk, archive channel in Slack.

Fires when an agent replies on a Freshdesk ticket. Useful for QA sampling, AI-coaching, or feeding sent-conversation data into a CSAT survey.

When reply sent in Freshdesk, cancel scheduled message in Slack.

Fires when an agent replies on a Freshdesk ticket. Useful for QA sampling, AI-coaching, or feeding sent-conversation data into a CSAT survey.

When new ticket in Freshdesk, raw api request in Slack.

Fires when a new support ticket is created in Freshdesk. The standard inbound hook for AI triage, routing, and SLA-aware alerting.

How it works

Connect Freshdesk and Slack in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Freshdesk and Slack
Open Tiny Command, authorize Freshdesk and Slack once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Freshdesk trigger
Drop the Freshdesk → Note Added trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/freshdesk.trigger-note-added
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Slack action
Drop the Slack → Raw API Request action below it. Map fields from the Freshdesk payload into the Slack inputs.
slack.api-request
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Freshdesk + Slack.

How long does it take to connect Freshdesk and Slack on Tiny Command?

Under two minutes. Authorize Freshdesk and Slack once each, drop the Freshdesk trigger and Slack action onto a workflow canvas, map a couple of fields, and publish. No code, no glue.

Is the Freshdesk ↔ Slack integration real-time?

Yes. Both Freshdesk and Slack expose webhooks, so events from one fire workflows in the other within seconds rather than on a polling interval.

Can I filter or transform data between Freshdesk and Slack?

Yes. Add a Filter node to only pass through matching events, a Switch node to branch by value, or an AI / Code node to transform payloads before they hit Slack.

What Freshdesk events can trigger a Slack workflow?

Any of the 5 Freshdesk triggers, including "Note Added". Each fires in real time when the matching event happens in Freshdesk.

Do I need a paid plan to use Freshdesk with Slack?

No. There's a free tier that covers most Freshdesk+Slack use cases without a credit card. Paid plans unlock higher run volumes and team features when you outgrow it.

What if I want Slack → Freshdesk instead?

Build it the same way, in reverse. There's a dedicated /integrations/slack/with/freshdesk page with the reverse-direction triggers and actions.

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Wire Freshdesk to Slack in 2 minutes.

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Try for free Request a demo

Connect Freshdesk to Slack in two minutes.

Pick the way that fits your stack.

When something happens in Freshdesk, do it in Slack.

Or fire it the other way around.

Common Freshdesk → Slack workflows.

Connect Freshdesk and Slack in five steps.

Questions about Freshdesk + Slack.

Other apps that pair well with Freshdesk.

Wire Freshdesk to Slack in 2 minutes.

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