Start free
BlueprintCustomer Support Installable now· ~2 min to set up

AI support ticket routing, straight into Slack

Stop triaging tickets by hand. Every incoming support request is read by GPT, scored for category and priority, then routed automatically — urgent tickets ping your #support-urgent channel while everything else lands in #support-general. No ticket sits unseen.

Install this recipe →Browse all apps

Free · no credit card · connects your Slack

The blueprint
Trigger
Ticket arrives
Your help desk or contact form posts the ticket to a webhook.
Transform
AI classifies it
GPT reads the message and assigns a category and priority.
Action
Route to the right Slack channel
Urgent tickets ping #support-urgent; everything else hits #support-general.
What gets built

One workflow that triages every ticket.

Installing the recipe provisions this in your workspace — ready to run.

WorkflowSupport Ticket Router

6 nodes: webhook → GPT classify → IF urgent → slack-urgent / slack-general → done

What you connect

One app — your Slack.

Messaging
Slack *

Route classified tickets to the right Slack channel

How it works

From inbound ticket to the right channel.

  1. 01
    Step 1

    Receive support ticket via webhook

  2. 02
    Step 2

    AI classifies the ticket — determines category and priority

  3. 03
    Step 3

    If priority is urgent → alert #support-urgent channel

  4. 04
    Step 4

    Otherwise → post to #support-general channel

  5. 05
    Step 5

    Complete

FAQ

Questions about the ticket router.

Is this support ticket router free?
Yes. You can build and run the full workflow — webhook intake, AI classification, urgent-vs-general branching, and Slack routing — on the free tier, no credit card. You only connect your own Slack workspace.
What do I need to connect?
Just Slack. Point your help desk or contact form at the workflow's webhook, connect Slack so tickets land in the right channel, and you're live. Discord, Telegram, Zendesk, Freshdesk, Intercom, Jira and Linear swaps are available too.
How does the AI decide what's urgent?
Every ticket runs through TinyGPT, which reads the message and assigns a category and priority. An IF/ELSE node then branches on that priority — urgent tickets alert #support-urgent, everything else posts to #support-general. You control the classification prompt and the channels.
Can I customize the channels and rules?
Yes. After install, the workflow name, the urgent channel, the general channel, and the GPT classification prompt are all editable in your workspace. Add more branches or channels whenever your routing rules change.
Is this good for a small support team?
It's built for lean teams that live in Slack and don't want a heavyweight help-desk routing engine. One workflow triages every ticket the moment it arrives, so urgent issues surface instantly instead of sitting in a shared inbox.

Never miss an urgent ticket again.

Install the recipe, connect Slack, and let AI route every support request the moment it lands.

Install this recipe →