ActionZoho DeskUpdated September 2026

How do I add a comment to a Zoho Desk ticket?

Short answer: You can add comment in Zoho Desk by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Zoho Desk Add Comment action to a workflow, map its 5 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Add Comment in Zoho Desk — start free All 5 Zoho Desk actions

Add Comment in Zoho Desk — start free

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Organization ID orgId	string	Required	Organization ID. Example: 12345678
Ticket ID ticketId	string	Required	Ticket ID. Example: 46000000009001
Comment content	string	Required	Comment. Example: We're looking into this issue.
Visibility isPublic	options	Optional	Visibility. Options: Public (visible to customer), Private (internal only)
Content Type contentType	options	Optional	Content Type. Options: Plain Text, HTML

Sample request

{
  "orgId": "e.g. 12345678",
  "ticketId": "e.g. 46000000009001",
  "content": "e.g. We're looking into this issue.",
  "isPublic": "{{trigger.isPublic}}",
  "contentType": "{{trigger.contentType}}"
}

Returns

{
  "id": "46000000010001",
  "content": "We're looking into this.",
  "isPublic": true,
  "commentedTime": "2025-01-15T12:00:00.000Z"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Add Comment.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Zoho Desk

2 Google Sheets triggers

HubSpot → Zoho Desk

18 HubSpot triggers

FAQ

Questions about Add Comment.

What does the Add Comment action do in Zoho Desk?

Adds a public or private comment to a Zoho Desk ticket. Used for automation activity logs, AI-summary notes, or status broadcasts to the customer.

What inputs does Add Comment require?

Required: Organization ID, Ticket ID, Comment. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Zoho Desk returns an error?

The run history shows the failed step with its input and the error message Zoho Desk returned, so you can fix the input and run the workflow again. Automatic retries are built into HTTP steps only, where you can also set your own retry count and delay.

Does Add Comment support batch operations?

Run Add Comment inside a loop to process each item in an array. TinyCommand does not throttle calls for you, so for large arrays add a Delay step if you need to stay within Zoho Desk's rate limits.

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