OtherReal-timeUpdated May 2026

Zoho Desk

Zoho Desk helpdesk ticket actions

Zoho Desk is the helpdesk platform inside Zoho's broader business-app suite — popular with mid-market companies who already run Zoho CRM and want the support inbox in the same vendor. Tiny Command exposes five actions, no triggers (Zoho Desk has webhook configuration in Setup → Workflows → Webhooks; point them at a Tiny Command webhook trigger for ticket-created, ticket-updated, comment-added events): Create Ticket, Update Ticket, Get Ticket, List Tickets (with filter by status, channel, department, assignee), and Add Comment (public or internal note). The connection uses Zoho OAuth at organisation scope. Zoho Desk's data centre region matters — accounts in EU vs US vs IN have different API base URLs (desk.zoho.eu, desk.zoho.com, desk.zoho.in) and the connection picks the right one based on the OAuth flow's authorization URL. The department concept is the org-level routing primitive: a ticket belongs to a department (Sales, Support, Billing) and the team that owns that department gets assigned.

Connect Zoho Desk

0triggers

5actions

≈ 2 minto set up

Freetier · no card

Actions

Do anything Zoho Desk can do, from a workflow.

Every action accepts dynamic inputs from upstream nodes, whether that's an AI output, a form field, or a search result.

Action	What it does	Inputs
Add Comment	Adds a public or private comment to a Zoho Desk ticket. Used for automation activity logs, AI-summary notes, or status broadcasts to the customer.	5 fields	View →
Create Ticket	Creates a new support ticket in Zoho Desk with contact, subject, description, channel, priority, and assignee. Used for converting form submissions or external alerts into trackable tickets.	8 fields	View →
Get Ticket	Retrieves a Zoho Desk ticket by ID with subject, status, priority, contact, assignee, and SLA fields. The standard read after a trigger fires with an ID.	2 fields	View →
List Tickets	Lists tickets from Zoho Desk with filters for status, assignee, department, and contact. Used for SLA reports, queue dashboards, or warehouse exports.	5 fields	View →
Update Ticket	Updates an existing Zoho Desk ticket: status, priority, assignee, department, or custom fields. Used to reflect downstream actions back into the helpdesk.	6 fields	View →

Recipes

Pre-built Zoho Desk workflows.

Clone any recipe and customize it in one click. Every recipe is fully editable.

Zoho Desk → Slack alerts

AI-triage every Zoho Desk event, ping the right channel only when it matters.

Zoho Desk → Google Sheets log

Every event matching a filter, appended to a running spreadsheet.

Zoho Desk → Notion database

Turn Zoho Desk into a Notion-backed source of truth, auto-tagged.

Before you build

Three things worth knowing.

Filter at the trigger

Tiny Command counts a run the moment a trigger fires. Filtering early means only matching events spend your usage budget.

Authorize once, reuse anywhere

Connect Zoho Desk once and every workflow on your account can use its triggers and actions. You don't have to re-auth per workflow.

No JSON to read

Every Zoho Desk field shows up in the visual picker for downstream nodes. The raw payload is there for power users, optional for everyone else.

FAQ

Questions about the Zoho Desk integration.

If we missed yours, ping support. We usually reply within an hour.

How do I connect Zoho Desk to Tiny Command?

Open the Tiny Command workflow builder, drop in a Zoho Desk node, and click Connect. Authorize Zoho Desk once and any workflow on your account can use its triggers and actions. Most teams finish the connection in under two minutes.

What Zoho Desk triggers does Tiny Command support?

Tiny Command focuses on outbound actions for Zoho Desk today. Use Tiny Command's universal Webhook or Schedule trigger to start Zoho Desk workflows, then run any Zoho Desk action you need.

What Zoho Desk actions can I run from a workflow?

5 Zoho Desk actions are available out of the box, covering other operations like "Add Comment". Every action accepts dynamic inputs from upstream nodes, whether that's a search result, an AI output, or a form field.

Is the Zoho Desk integration real-time?

Zoho Desk actions execute synchronously inside your workflow. Tiny Command waits for Zoho Desk's API to confirm before continuing to the next step, so downstream nodes can rely on the result.

Do I need to write code to use Zoho Desk with Tiny Command?

No. Every Zoho Desk trigger and action is fully configurable from the visual workflow builder. For edge cases that aren't covered, drop in a custom HTTP node and call any Zoho Desk API endpoint directly.

How much does the Zoho Desk integration cost?

There's a free tier you can start on without a credit card. Higher run volumes and team features come with paid plans. The Zoho Desk integration itself has no per-app surcharge.