Intercom + Zendesk: bridge chat and helpdesk.
Convert Intercom conversations to Zendesk tickets for tracked support workflows, or notify Intercom users when a Zendesk ticket they reported is resolved.
Workflows fire when something happens in Zendesk.
- Ticket AssignedWebhook
- Ticket CommentedWebhook
- New TicketWebhook
- Ticket SolvedWebhook
- Ticket UpdatedWebhook
Workflows do something in Intercom, instantly.
- Assign ConversationAPI
- Close ConversationAPI
- Upsert CompanyAPI
- Create ContactAPI
- Create ConversationAPI
- Create NoteAPI
Pick the way that fits your stack.
Pair pages are mirrored. Each direction gets its own dedicated page.
When something happens in Zendesk, do it in Intercom.
6 Zendesk triggers wired to 20 Intercom actions. Most-used pairing: Ticket Assigned → Assign Conversation.
Or fire it the other way around.
5 Intercom triggers wired to 17 Zendesk actions downstream.
See Intercom → Zendesk →Common Zendesk → Intercom workflows.
Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.
Connect Zendesk and Intercom in five steps.
No code, no glue, no half-day setup. Each step is one click.
- 1ConnectAuthorize Zendesk and Intercom
Open Tiny Command, authorize Zendesk and Intercom once each. Both connections are available to every workflow on your account.
- 2TriggerPick a Zendesk trigger
Drop the Zendesk → Ticket Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/zendesk.trigger-ticket-assigned - 3TransformAdd a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
- 4ActionAdd the Intercom action
Drop the Intercom → Assign Conversation action below it. Map fields from the Zendesk payload into the Intercom inputs.
intercom.assign-conversation - 5PublishPublish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.
Questions about Zendesk + Intercom.
When does Intercom + Zendesk pair make sense?
How do I escalate an Intercom conversation to a Zendesk ticket?
Can I notify the Intercom user when their Zendesk ticket is resolved?
How do I avoid duplicate Zendesk tickets from re-fired Intercom?
Can I sync Intercom contact attributes to Zendesk user fields?
Can I avoid running both for the same conversation indefinitely?
Other apps that pair well with Zendesk.
Wire Zendesk to Intercom in 2 minutes.
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