ActionFrontUpdated May 2026

How do I add a Front internal comment?

Short answer: Drop the "Front → Add Front Internal Comment" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 3 Front actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Conversation ID conversation_id	string	Required	The Conversation ID assigned by Front. Find via the corresponding list/search operation in this app. Use the exact ID, not a name or label.
Author Teammate ID author_id	string	Required	—
Comment Body body	string	Required	Message body content. Plain text unless the API specifies HTML/markdown.

Sample request

{
  "conversation_id": "{{trigger.conversation_id}}",
  "author_id": "{{trigger.author_id}}",
  "body": "e.g. Hi there, thanks for reaching out."
}

Returns

{
  "id": "com_abc",
  "body": "..."
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Add Front Internal Comment.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Front

2 Google Sheets triggers

HubSpot → Front

18 HubSpot triggers

FAQ

Questions about Add Front Internal Comment.

What does the Add Front Internal Comment action do in Front?

Posts an internal team note on a conversation thread — visible to teammates only, not the customer. For "AI-summarised CRM context → log as internal note before the agent replies" workflows.

What inputs does Add Front Internal Comment require?

Required: Conversation ID, Author Teammate ID, Comment Body. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Front returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Add Front Internal Comment support batch operations?

Yes. Run Add Front Internal Comment inside a Loop node to process arrays. Tiny Command handles Front's rate limits automatically so you don't have to throttle manually.

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