FTriggerFreshsalesReal-timeUpdated May 2026
When does Freshsales fire on contact changes?
Short answer: Drop the "Freshsales → Freshsales Contact Updated" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Freshsales, not on a polling schedule.
Anatomy
What this trigger looks like in a workflow.
Drop it on the canvas. Configure a couple of fields. Publish.
In the builder
TriggerF
Freshsales Contact Updated
When the matching event happens
contact changedcontact modifiedon contact updatedwhen contact updatedwatch for contact updatedwhen a contact is updated in freshsalescontact field changed
What this trigger returns
for the curiousYou don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.
{"contact": {"id": 3001,"city": "San Francisco","email": "sarah.chen@example.com","state": "CA","address": "456 Mission St, San Francisco, CA 94105","company": {"id": 501,"name": "Acme Corp"},"country": "US","owner_id": 100,"job_title": "VP of Operations","last_name": "Chen","created_at": "2026-03-10T14:30:00Z","department": "Operations","first_name": "Sarah","updated_at": "2026-04-23T11:45:00Z","work_number": "+14155551234","mobile_number": "+14155557890","lead_source_id": 2}}
Output shape
Fields available to downstream nodes.
Every field below can be referenced by name in any action or filter that comes after this trigger.
| Field | Type | Example |
|---|---|---|
| contact | object | { … } |
| contact.id | number | 3001 |
| contact.city | string | "San Francisco" |
| contact.email | string | "sarah.chen@example.com" |
| contact.state | string | "CA" |
| contact.address | string | "456 Mission St, San Francisco, CA 94105" |
| contact.company | object | { … } |
| contact.company.id | number | 501 |
| contact.company.name | string | "Acme Corp" |
Pairs with
Drop these actions after Freshsales Contact Updated.
FAQ
Questions about Freshsales Contact Updated.
How does the Freshsales Contact Updated trigger work in Freshsales?
Fires on any contact change. For specific transitions (lifecycle stage change, owner reassignment), filter the payload before downstream side-effects.
Is the Freshsales Contact Updated trigger real-time?
Yes. Freshsales Contact Updated uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Freshsales.
What data does Freshsales Contact Updated return?
The full event payload from Freshsales. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.
Can I filter Freshsales Contact Updated so only some events start a workflow?
Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.
Do I need Freshsales admin permissions to use Freshsales Contact Updated?
For most Freshsales accounts a standard user can authorize the trigger. Some Freshsales plans require an admin to enable third-party webhooks. Check Freshsales's docs if the trigger fails to register.
More triggers
Other Freshsales triggers.
Trigger
Freshsales Contact Created
Fires when a new contact is added to the Freshsales CRM. The base hook for "new lead → enrichment + Slack ping + onboarding sequence" cross-app workflows.
TriggerFreshsales Deal Created
Fires on new deal creation. Payload includes value, stage, owner, contact. The pipeline-growth hook for revenue forecast updates and AE notifications.
TriggerFreshsales Deal Updated
Fires on any deal change. For "stage moved to Closed Won" automation specifically, filter the payload's stage field.
Build a workflow on this trigger.
One trigger. 12+ downstream actions. Zero glue.
