FActionFreshsalesUpdated May 2026

How do I add a Freshsales contact?

Short answer: Drop the "Freshsales → Create Freshsales Contact" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 12 Freshsales actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
First Name first_name	string	Required	First Name. e.g. "John"
Last Name last_name	string	Required	Last Name. e.g. "Doe"
Email email	string	Required	Primary email address
Mobile Number mobile_number	string	Optional	Mobile Number. e.g. "+15551234567"
Work Phone work_number	string	Optional	Work Phone. e.g. "+15559876543"
Job Title job_title	string	Optional	Job Title. Example: VP of Engineering
Company Name company_name	string	Optional	Company Name. Example: Acme Inc
Lead Source medium	string	Optional	How this contact was acquired

Sample request

{
  "first_name": "John",
  "last_name": "Doe",
  "email": "user@example.com",
  "mobile_number": "+15551234567",
  "work_number": "+15559876543"
}

Returns

{
  "contact": {
    "id": 1,
    "email": "john@example.com",
    "last_name": "Doe",
    "first_name": "John"
  }
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Create Freshsales Contact.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Freshsales

2 Google Sheets triggers

HubSpot → Freshsales

18 HubSpot triggers

FAQ

Questions about Create Freshsales Contact.

What does the Create Freshsales Contact action do in Freshsales?

Creates a new contact with email (dedupe), name, custom fields, and optional account association. The base hook for "form submission → push to Freshsales" sync workflows.

What inputs does Create Freshsales Contact require?

Required: First Name, Last Name, Email. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Freshsales returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Create Freshsales Contact support batch operations?

Yes. Run Create Freshsales Contact inside a Loop node to process arrays. Tiny Command handles Freshsales's rate limits automatically so you don't have to throttle manually.

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