TriggerFacebookReal-timeUpdated May 2026
When does Facebook fire on new Page messages?
Short answer: Drop the "Facebook → New Page Message" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Facebook, not on a polling schedule.
Anatomy
What this trigger looks like in a workflow.
Drop it on the canvas. Configure a couple of fields. Publish.
In the builder
Trigger
New Page Message
When the matching event happens
watch for new messagemessage addedwhen new messagewhen a new message is received on a facebook pageon new messagenew new messagenew message
What this trigger returns
for the curiousYou don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.
{"message": "Hello!","sender_id": "user_789","timestamp": 1712835600}
Output shape
Fields available to downstream nodes.
Every field below can be referenced by name in any action or filter that comes after this trigger.
| Field | Type | Example |
|---|---|---|
| message | string | "Hello!" |
| sender_id | string | "user_789" |
| timestamp | number | 1712835600 |
Pairs with
Drop these actions after New Page Message.
FAQ
Questions about New Page Message.
How does the New Page Message trigger work in Facebook?
Fires when someone sends a message to a connected Facebook Page via Messenger. Payload includes sender PSID, message body, attachments. For "auto-route customer DMs to the right support team" workflows.
Is the New Page Message trigger real-time?
Yes. New Page Message uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Facebook.
What data does New Page Message return?
The full event payload from Facebook. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.
Can I filter New Page Message so only some events start a workflow?
Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.
Do I need Facebook admin permissions to use New Page Message?
For most Facebook accounts a standard user can authorize the trigger. Some Facebook plans require an admin to enable third-party webhooks. Check Facebook's docs if the trigger fails to register.
More triggers
Other Facebook triggers.
Build a workflow on this trigger.
One trigger. 4+ downstream actions. Zero glue.
