ActionDriftUpdated May 2026

How do I send a Drift message?

Short answer: Drop the "Drift → Send Drift Message" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 4 Drift actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Conversation ID conversation_id	string	Required	The Conversation ID assigned by Drift. Find via the corresponding list/search operation in this app. Use the exact ID, not a name or label.
Body body	string	Required	Message body content. Plain text unless the API specifies HTML/markdown.
Type type	options	Optional	—

Sample request

{
  "conversation_id": "{{trigger.conversation_id}}",
  "body": "e.g. Hi there, thanks for reaching out.",
  "type": "{{trigger.type}}"
}

Returns

{
  "data": {
    "id": 9999,
    "body": "Thanks"
  }
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Send Drift Message.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Drift

2 Google Sheets triggers

HubSpot → Drift

18 HubSpot triggers

FAQ

Questions about Send Drift Message.

What does the Send Drift Message action do in Drift?

Posts a message into a specific conversation as the current Drift user. For "AI-drafted response → reviewed by rep → fire via Drift" workflows or for automated replies on routine ticket types.

What inputs does Send Drift Message require?

Required: Conversation ID, Body. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Drift returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Send Drift Message support batch operations?

Yes. Run Send Drift Message inside a Loop node to process arrays. Tiny Command handles Drift's rate limits automatically so you don't have to throttle manually.

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