TriggerChargebeeReal-timeUpdated May 2026
When does Chargebee fire on cancellations?
Short answer: Drop the "Chargebee → Subscription Cancelled" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Chargebee, not on a polling schedule.
Anatomy
What this trigger looks like in a workflow.
Drop it on the canvas. Configure a couple of fields. Publish.
In the builder
Trigger
Subscription Cancelled
When the matching event happens
when subscription cancellednew subscription cancelledwatch for subscription cancelledon subscription cancelledwhen a subscription is cancelled
What this trigger returns
for the curiousYou don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.
{"id": "sub_123","status": "cancelled","plan_id": "basic-monthly","customer_id": "cust_123","cancelled_at": 1712835600}
Output shape
Fields available to downstream nodes.
Every field below can be referenced by name in any action or filter that comes after this trigger.
| Field | Type | Example |
|---|---|---|
| id | string | "sub_123" |
| status | string | "cancelled" |
| plan_id | string | "basic-monthly" |
| customer_id | string | "cust_123" |
| cancelled_at | number | 1712835600 |
Pairs with
Drop these actions after Subscription Cancelled.
FAQ
Questions about Subscription Cancelled.
How does the Subscription Cancelled trigger work in Chargebee?
Fires when a subscription cancels — by customer self-serve, by CS team, or scheduled. The churn hook: revoke product access at period end, trigger the exit survey, log to customer-success churn dashboard.
Is the Subscription Cancelled trigger real-time?
Yes. Subscription Cancelled uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Chargebee.
What data does Subscription Cancelled return?
The full event payload from Chargebee. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.
Can I filter Subscription Cancelled so only some events start a workflow?
Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.
Do I need Chargebee admin permissions to use Subscription Cancelled?
For most Chargebee accounts a standard user can authorize the trigger. Some Chargebee plans require an admin to enable third-party webhooks. Check Chargebee's docs if the trigger fails to register.
More triggers
Other Chargebee triggers.
Trigger
Payment Succeeded
Fires when a payment is successfully captured against an invoice. Payload includes amount, currency, payment method, customer, the cleared invoice. The standard revenue-tracking hook for accounting sync and customer-success "they paid" workflows.
TriggerSubscription Created
Fires on new subscription creation. Payload includes plan, customer, billing cycle, trial dates. The base hook for SaaS onboarding: provision product access, welcome sequence, notify CS for high-value plans.
TriggerSubscription Renewed
Fires when a subscription auto-renews at the end of its billing period. Useful for "they renewed → thank them, ask for testimonial, log to retention tracking" workflows that capture the customer-satisfaction signal.
Build a workflow on this trigger.
One trigger. 3+ downstream actions. Zero glue.
