Kustomer alternative

Email that reads live from your tables.

Kustomer is Meta-owned enterprise customer service — strong omnichannel, deep customer profiles. Enterprise-priced. For SMB teams, TinyEmails + TinyAgents + TinyTables covers the support + customer-data motion at the bundle price.

No credit card · $49/mo for the whole stack · Free forever for solo

Live segments
Read from your tables
AI per recipient
Personalize at send
Free forever
Generous send quota
$49 / mo
Whole stack, not just email

Why teams switch

Three things Kustomer structurally can’t do.

$49/mo flat vs $89-139/user

Built into the same product — no separate subscription, no glue code.

AI agents on every ticket

Built into the same product — no separate subscription, no glue code.

Native customer database + forms

Built into the same product — no separate subscription, no glue code.

Side-by-side

TinyEmails vs Kustomer

Honest feature parity where it exists. Concrete gaps where it doesn’t.

TinyEmails

You
Free
1 user
Generous send quota
$0/mo
Pro
Team
Whole stack — live audiences from your tables
$49/mo

Kustomer

Enterprise
Per user / mo
Most teams entry
$89/mo
Ultimate
Per user / mo
$139/mo
Feature
TinyEmails
Kustomer
$49/mo flat vs $89-139/user
Built-in
Not in Kustomer
AI agents on every ticket
Built-in
Not in Kustomer
Native customer database + forms
Built-in
Not in Kustomer
Best omnichannel CX for mid-market+
Not our focus
Kustomer's strength
Deep customer-timeline UX
Not our focus
Kustomer's strength
Bundled product surface (forms + DB + workflows + agents + email)
One product, one bill
Just one piece of the stack
Free forever tier
Generous, no time limit
See pricing
Price for the same job
$49 / mo (whole stack)
$89 (just one piece)

Where it fits

Email is the last step of most flows. Make sure it has the data the first step captured.

TinyEmails reads the same database your forms write to. The agent that scored the lead is right there. The workflow that triggered the send already has the context.

TinyForms
TinyForms
Capture
TinyTables
TinyTables
Store + enrich
TinyWorkflows
TinyWorkflows
Route
TinyAgents
TinyAgents
Think
TinyEmails
TinyEmails
Act

Real flows

What you can actually build.

Lifecycle drip from form submission

Form filled → enrolls in right drip based on company size, role, intent — pulled live from the row.

TinyFormsTinyTablesTinyWorkflowsTinyEmails

Personalized outbound at scale

500-lead list → agent writes a custom opener for each one using company website + LinkedIn.

TinyTablesEnrichmentTinyAgentsTinyEmails

Daily customer digest

Each morning, every customer gets a one-paragraph activity summary generated by an agent.

ScheduleTinyTablesTinyAgentsTinyEmails

Failed payment recovery sequence

Stripe webhook → 3-step recovery sequence with timing based on customer LTV.

StripeTinyTablesTinyWorkflowsTinyEmails

Switching from Kustomer

We’ll migrate your setup for you.

Email us your Kustomer account and our team rebuilds your setup in TinyCommand, preserves the logic and design, and helps you wire up the workflows. Live within a week.

Start the migration

FAQ

Questions worth asking before you switch.

How is TinyEmails different?

+

Email reads live from your TinyTables — no CSV uploads, no segment sync drift. Plus AI agents can rewrite each email per recipient, not just merge tags. And it's bundled with the database, forms, and workflows for $49/mo total.

Deliverability?

+

Shared warmed pool with strict hygiene (auto-suppression on bounces/complaints). For >50k/mo senders, dedicated IP on custom plans. For cold sales outreach at volume, specialized tools (Instantly, Smartlead) still have the edge.

Transactional + marketing on one bill?

+

Yes — same sending infrastructure, separate streams to keep deliverability clean. Receipts, magic links, password resets, broadcasts, drips — all in one product.

Can I import my audiences?

+

Yes — connect your account, we pull over contact lists, segments, suppression list, recent campaign history. Templates rebuild in our designer.

What's in the free tier?

+

Generous send quota. Pro at $49/mo unlocks higher volume + the full bundle.

Replace Kustomer. Get the whole stack.

$49/mo for forms + tables + workflows + agents + email. Or free forever for solo.

15-day money-back · cancel anytime · no credit card to start