Per-pair page

Shopify + Zendesk: support tickets tied to orders.

Sync Shopify customers + order context into Zendesk for support efficiency, or auto-create Zendesk tickets from Shopify events (fulfillment issues, refunds).

Connect Zendesk and Shopify See reverse direction

Trigger app

Zendesk as the trigger

Workflows fire when something happens in Zendesk.

See all 6 triggers →

Action app

Shopify as the action

Workflows do something in Shopify, instantly.

See all 16 actions →

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Zendesk → Shopify

When something happens in Zendesk, do it in Shopify.

6 Zendesk triggers wired to 16 Shopify actions. Most-used pairing: Ticket Assigned → Cancel Order.

Shopify → Zendesk

Or fire it the other way around.

8 Shopify triggers wired to 17 Zendesk actions downstream.

See Shopify → Zendesk →

Popular pairings

Common Zendesk → Shopify workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 96 combinations

When ticket assigned in Zendesk, cancel order in Shopify.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, close order in Shopify.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, count orders in Shopify.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, create customer in Shopify.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket commented in Zendesk, cancel order in Shopify.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, close order in Shopify.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, count orders in Shopify.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, create customer in Shopify.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When new ticket in Zendesk, cancel order in Shopify.

Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.

How it works

Connect Zendesk and Shopify in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Zendesk and Shopify
Open Tiny Command, authorize Zendesk and Shopify once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Zendesk trigger
Drop the Zendesk → Ticket Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/zendesk.trigger-ticket-assigned
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Shopify action
Drop the Shopify → Cancel Order action below it. Map fields from the Zendesk payload into the Shopify inputs.
shopify.cancel-order
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Zendesk + Shopify.

How do I sync Shopify orders into Zendesk?

Shopify Order Created → Zendesk Find or Create User by email → Zendesk Update User with order context (last_order, total_spent) in custom fields. Support sees order context.

Can I create Zendesk tickets from Shopify events?

Yes. Shopify Refund Created → Zendesk Create Ticket assigned to CX team with refund details + customer. Proactive support follow-up on refund customers.

How do I prioritize Zendesk tickets by Shopify customer LTV?

When Zendesk ticket is created, look up customer's Shopify total_spent. High-LTV customers get priority = "Urgent" automatically. Tier-based SLA without manual setup.

Can I trigger Shopify actions from Zendesk ticket resolution?

Yes. Zendesk Ticket Resolved with "refund-issued" tag → Shopify Create Refund (if not already done). Closes the loop without dual-tool admin.

How do I avoid duplicate Zendesk tickets from Shopify webhooks?

Store Shopify order_id in Zendesk ticket custom field. Before Create Ticket, search by order_id. If found, skip or Update Ticket.

Can I attach Shopify product images to the Zendesk ticket?

Yes. Get the Shopify product images for the customer's order. Pass URLs to Zendesk Upload + include upload tokens in ticket. Agent sees what was bought.

Other apps that pair well with Zendesk.

Zendesk + Gmail

Zendesk + Slack

Communication

Zendesk + Google Sheets

Spreadsheets & Databases

Wire Zendesk to Shopify in 2 minutes.

Free tier available. No credit card. No onboarding call.

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Shopify + Zendesk: support tickets tied to orders.

Pick the way that fits your stack.

When something happens in Zendesk, do it in Shopify.

Or fire it the other way around.

Common Zendesk → Shopify workflows.

Connect Zendesk and Shopify in five steps.

Questions about Zendesk + Shopify.

Other apps that pair well with Zendesk.

Wire Zendesk to Shopify in 2 minutes.

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