ActionZammadUpdated May 2026

How do I create a Zammad ticket group?

Short answer: Drop the "Zammad → Create Group" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 2 Zammad actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Name name	string	Required	Name

Sample request

{
  "name": "{{trigger.name}}"
}

Returns

{}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Create Group.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Zammad

2 Google Sheets triggers

HubSpot → Zammad

18 HubSpot triggers

FAQ

Questions about Create Group.

What does the Create Group action do in Zammad?

Creates a ticket group in Zammad (the open-source helpdesk). Groups are the routing primitive that ties agents, signature, and shared mailbox together.

What inputs does Create Group require?

Required: Name. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Zammad returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Create Group support batch operations?

Yes. Run Create Group inside a Loop node to process arrays. Tiny Command handles Zammad's rate limits automatically so you don't have to throttle manually.

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