ServiceNow
ServiceNow enterprise incident management
ServiceNow is the enterprise ITSM platform — incident management, change management, asset management, service catalog, plus the broader Now Platform for HR, customer service, and security operations. Used by Fortune 500s as the system of record for IT operations and increasingly business-process workflows. Tiny Command exposes three actions, no triggers (ServiceNow has comprehensive Business Rules and Outbound REST configurable per-table that can POST to webhook URLs; point at a Tiny Command webhook trigger URL for "react to incident state change" workflows): Create Incident (the standard ITIL incident — short_description, description, priority, urgency, impact, assignment_group, configuration_item), Update Incident (transition state, add work_notes, change assignment), List Incidents (paginated with sysparm_query filter using ServiceNow's encoded-query syntax). The connection takes the ServiceNow instance URL (the per-tenant subdomain like company.service-now.com) plus username + password or OAuth credentials with the right table-level ACLs.
Do anything ServiceNow can do, from a workflow.
Every action accepts dynamic inputs from upstream nodes, whether that's an AI output, a form field, or a search result.
| Action | What it does |
|---|---|
| Create ServiceNow Incident | Files a new incident with short description, description, priority, urgency, impact, assignment group. The standard hook for "external monitoring detected → file ticket for IT" enterprise workflows. |
| List ServiceNow Incidents | Paginated incidents with sysparm_query filter. For "current open critical incidents" dashboards and for compliance auditing workflows. |
| Update ServiceNow Incident | Updates fields — state, assignee, work_notes (internal), comments (user-visible). For "monitoring auto-resolved → close ticket" or "AI-summarised investigation → log as work note" workflows. |
Pre-built ServiceNow workflows.
Clone any recipe and customize it in one click. Every recipe is fully editable.
Three things worth knowing.
Tiny Command counts a run the moment a trigger fires. Filtering early means only matching events spend your usage budget.
Connect ServiceNow once and every workflow on your account can use its triggers and actions. You don't have to re-auth per workflow.
Every ServiceNow field shows up in the visual picker for downstream nodes. The raw payload is there for power users, optional for everyone else.
Questions about the ServiceNow integration.
If we missed yours, ping support. We usually reply within an hour.
How do I connect ServiceNow to Tiny Command?
What ServiceNow triggers does Tiny Command support?
What ServiceNow actions can I run from a workflow?
Is the ServiceNow integration real-time?
Do I need to write code to use ServiceNow with Tiny Command?
How much does the ServiceNow integration cost?
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Do more with ServiceNow.
Wire it to Slack, Notion, HubSpot, Stripe, or any of the other 438 apps in our catalog. Setup takes roughly two minutes. Free to try, no credit card.
